Spa & Wellness Manager

Craven Cottage CC; Ballito; On-site; ZAR 550,000 - 750,000; Full time

Job summary

Craven Cottage CC in Ballito is seeking an experienced Spa & Wellness Manager to lead all spa operations across the hotel, ensuring exceptional guest experiences.

You will design innovative wellness programs, manage budgets and reporting, and coach a high-performing team. The role requires strong financial acumen, excellent guest relations, and a calm, professional leadership style.

Qualifications

• Formal education in spa/hospitality management.
• At least 3 years of management experience in luxury spa/wellness.
• Strong financial, sales, marketing and guest relations experience.
• Proven budgets, training and inventory management.
• Excellent leadership and people management.
• Ability to address performance issues quickly and effectively.
• Calm, professional, guest-centred demeanor.

Responsibilities

• Lead and manage spa & wellness operations to ensure exceptional guest experience.
• Design and deliver innovative spa & wellness experiences.
• Manage departmental budgets, financial performances and monthly reporting.
• Develop annual spa & wellness budgets and commercial plans with the General Manager.
• Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities.
• Oversee procurement, stock control, inventory and cost management.
• Build strong relationships with guests and resolve guest concerns professionally and efficiently.
• Conduct regular operational inspections to maintain spa & wellness standards.
• Lead, coach, mentor and develop the wellness team through ongoing training and performance management.
• Monitor spa & wellness performance through key operational and financial metrics.
• Build cross-department collaboration for seamless end-to-end guest experiences.

Skills

Leadership

Staff coaching

Guest relations

Financial acumen

Budgets & reporting

Sales & Marketing

Training & development

Inventory management

Planning & time management

Integrity & professionalism

Education

Diploma or Degree in Spa Management

Aesthetician qualification advantageous

Hospitality/Wellness management background

Tools

Wellness POS systems

Job description

Duties:

• Lead and manage all spa & wellness operations across the hotel to ensure exceptional guest experience
• Design and deliver innovation spa & wellness experiences
• Manager departmental budgets, financial performances and monthly reporting
• Develop annual spa & wellness budget and commercial plans with the General Manager
• Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities
• Oversee procurement, stock control, inventory and cost management.
• Build strong relationships with guests and resolve guest concerns professionally and efficiently.
• Conduct regular operational inspections to maintain exceptional spa & wellness standards
• Lead, coach, mentor and develop the wellness team through ongoing training and performance management.
• Monitor spa & wellness performance through key operational and financial metrics
• Build close working relationships with key departments to ensure seamless coordination and an exceptional end-to-end guest experience across the hotel.
• Develop an annual training plan with the spa & wellness team leader and ensure that all employees are trained and developed to meet the needs of the business

Requirements:

• Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Aesthetician qualification advantageous)
• Minimum 3 years' management experience within a luxury 4/5* spa / wellness environment
• Proven experience managing wellness operations, budgets, training, and inventory
• Strong financial, sales, marketing and guest relations experience
• Experience working with Wellness POS systems
• Excellent leadership, coaching and people management skills
• Managing colleague performance issues quickly and effectively
• Embody wellness excellence, demonstrating professionalism, presence, and behaviours that reflect a calm, balanced, and guest-centred environment.
• Strong leadership, coaching and mentoring ability
• Exceptional guest service and relationship management skills
• Strong financial acumen and commercial awareness
• Excellent planning, organisational and time management skills
• High level of integrity, professionalism and accountability
• Passion for wellness and continuous professional development