Spa & Wellness Manager - Ballito

HotelJobs; Ballito; On-site; ZAR 420,000 - 620,000; Full time

Job summary

HotelJobs is seeking an experienced Spa & Wellness Manager for a Luxury Boutique Hotel in Ballito. Lead spa operations, design innovative experiences, manage budgets and partner with Sales & Marketing to boost business.

Candidates should have 3+ years in luxury spa/wellness management, strong financial and guest-relations skills, and experience with wellness POS systems. Exceptional leadership and a calm, guest-centred approach are essential.

Qualifications

• Diploma or degree in spa/hospitality/wellness management.
• Minimum 3 years’ management experience within a luxury spa/wellness environment.
• Proven experience managing wellness operations, budgets, training, and inventory.
• Strong financial, sales, marketing and guest relations experience.
• Experience working with Wellness POS systems.
• Excellent leadership, coaching and people management skills.
• Managing colleague performance issues quickly and effectively.
• Wellness excellence and guest-centred professionalism.

Responsibilities

• Lead and manage all spa & wellness operations across the hotel to ensure exceptional guest experience.
• Design and deliver innovative spa & wellness experiences.
• Manage departmental budgets, financial performance and monthly reporting.
• Develop annual spa & wellness budget and commercial plans with the General Manager.
• Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities.
• Oversee procurement, stock control, inventory and cost management.
• Build strong guest relationships and resolve concerns professionally.
• Conduct regular operational inspections to maintain standards.
• Lead; coach, mentor and develop the wellness team through training and performance management.
• Monitor spa & wellness performance through key metrics.
• Develop annual training plan with the team leader.

Skills

Spa management

Budget management

Leadership

Guest relations

Inventory management

Wellness operations

POS systems

Forecasting

Training & development

Hospitality

Education

Diploma/Degree in Spa Management

Aesthetician qualification advantageous

Tools

Wellness POS systems

Job description

Luxury Spa at a Boutique Hotel based in Ballito is looking for an experienced Spa & Wellness Manager.

Duties

• Lead and manage all spa & wellness operations across the hotel to ensure exceptional guest experience
• Design and deliver innovation spa & wellness experiences
• Manager departmental budgets, financial performances and monthly reporting
• Develop annual spa & wellness budget and commercial plans with the General Manager
• Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities
• Oversee procurement, stock control, inventory and cost management.
• Build strong relationships with guests and resolve guest concerns professionally and efficiently.
• Conduct regular operational inspections to maintain exceptional spa & wellness standards
• Lead; coach, mentor and develop the wellness team through ongoing training and performance management.
• Monitor spa & wellness performance through key operational and financial metrics
• Build close working relationships with key departments to ensure seamless coordination and an exceptional end-to-end guest experience across the hotel.
• Develop an annual training plan with the spa & wellness team leader and ensure that all employees are trained and developed to meet the needs of the business

Requirements

• Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Aesthetician qualification advantageous)
• Minimum 3 years’ management experience within a luxury 4/5* spa / wellness environment
• Proven experience managing wellness operations, budgets, training, and inventory
• Strong financial, sales, marketing and guest relations experience
• Experience working with Wellness POS systems
• Excellent leadership, coaching and people management skills
• Managing colleague performance issues quickly and effectively
• Embody wellness excellence, demonstrating professionalism, presence, and behaviours that reflect a calm, balanced, and guest-centred environment.
• Strong leadership, coaching and mentoring ability
• Exceptional guest service and relationship management skills
• Strong financial acumen and commercial awareness
• Excellent planning, organisational and time management skills
• High level of integrity, professionalism and accountability
• Passion for wellness and continuous professional development