Assistant Spa Manager

Kendrick Recruitment; Wes-Kaap; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Kendrick Recruitment is seeking an experienced Assistant Spa Manager to join a prestigious luxury hotel in Tokai, Western Cape. The role oversees daily spa operations, delivers exceptional treatments, and supports the Spa Manager to maintain the highest standards of service.

You will lead therapists and front-of-house staff, ensure guest satisfaction, manage bookings, inventory, and health and safety compliance, and step into Spa Manager duties when required.

Qualifications

• Experience in spa leadership roles in luxury settings.
• Strong guest service and communication skills.
• Ability to manage staff scheduling and operations.
• Knowledge of spa treatments and wellness services.
• Experience with spa reservations and booking systems.

Responsibilities

• Assist Spa Manager with day-to-day spa operations.
• Supervise spa therapists and front-of-house staff.
• Ensure exceptional guest service and luxury standards.
• Assist with staff scheduling and daily operations.
• Monitor bookings and ensure efficient spa operation.
• Handle guest enquiries and feedback professionally.
• Assist with reservations and accurate booking procedures.
• Monitor treatment rooms and equipment to high standards.
• Assist with stock control and inventory management.
• Support spa promotions and retail initiatives.
• Drive treatment and retail sales where appropriate.
• Assist with staff training and performance management.
• Ensure spa policies, hygiene and safety standards are maintained.
• Work closely with other hotel departments for a seamless guest experience.
• Step into the Spa Manager's role when required.

Skills

Leadership

Guest service

Staff management

Communication

Spa operations

Booking systems

Tools

Spa booking systems

Job description

Full time | Kendrick Recruitment | South Africa

Posted On 2026/08/07

Job Information

Spa

DOE

City Tokai

State/Province Western Cape

7945

Job Description

Assistant Spa Manager | Luxury Hotel | Tokai, Western Cape

Live-out Position

Kendrick Recruitment is currently seeking an experienced and polished Assistant Spa Manager to join a prestigious luxury hotel in Tokai, Western Cape.

This is an exciting opportunity for a passionate spa and wellness professional who has strong leadership skills, excellent guest service standards and a genuine understanding of luxury hospitality. The successful candidate will assist with the daily management of the spa, ensuring smooth operations, exceptional treatments and consistently outstanding guest experiences.

Key Responsibilities

• Assist the Spa Manager with the overall day-to-day operation of the spa.
  
• Support the management and supervision of spa therapists and front-of-house staff.
  
• Ensure exceptional guest service and maintain luxury hospitality standards.
  
• Assist with staff scheduling, shift planning and daily operational requirements.
  
• Monitor treatment bookings and ensure the spa operates efficiently.
  
• Handle guest enquiries, feedback and complaints professionally.
  
• Assist with reservations and ensure accurate booking procedures are followed.
  
• Monitor treatment rooms, facilities and equipment to ensure they are maintained to a high standard.
  
• Assist with stock control, ordering and inventory management.
  
• Support the implementation of spa promotions, packages and retail initiatives.
  
• Drive treatment and retail sales where appropriate.
  
• Assist with staff training, development and performance management.
  
• Ensure all spa policies, procedures, hygiene and health and safety standards are maintained.
  
• Work closely with other hotel departments to ensure a seamless guest experience.
  
• Step into the Spa Manager's role when required.
  

Requirements

• Previous experience in a Spa Supervisor, Assistant Spa Manager or senior spa role.
  
• Experience within a luxury hotel, resort or high-end spa environment is essential.
  
• Strong knowledge of spa treatments, wellness services and spa operations.
  
• Proven ability to lead, motivate and support a team.
  
• Excellent guest relations and communication skills.
  
• Strong organisational and administrative abilities.
  
• Experience with spa reservations and booking systems.
  
• Commercially aware with an understanding of treatment and retail sales.
  
• Strong attention to detail and ability to multitask.
  
• Professional, well presented and confident.
  
• Able to remain calm and effective in a fast-paced environment.
  
• Passionate about wellness, hospitality and delivering exceptional guest experiences.