Spa Manager

Craven Cottage CC; Paarl; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Craven Cottage CC in Paarl, Western Cape, invites an experienced Spa Manager to lead a luxury spa operation within a five-star hospitality setting. You will drive guest satisfaction, financial performance and a high-performing team to deliver five-star wellness experiences.

The role requires international beauty qualifications, 5+ years in spa management, strong leadership, and proficiency with spa software.

Qualifications

• Requires 5+ years in a Spa Manager role within a luxury hospitality environment.
• Proven ability to deliver premium guest experiences and wellness services.

Responsibilities

• Oversee holistic spa operation including guest experience, team leadership, service excellence and financial performance.
• Lead day-to-day spa operations with autonomy and professionalism.
• Manage and motivate a team of spa therapists to ensure five-star service.
• Provide operational updates and performance feedback to Head Office.
• Set and monitor performance and revenue targets with focus on profitability and quality.
• Prepare daily financial and operational reports for management.
• Develop innovative spa treatments and wellness packages aligned with market trends.
• Collaborate with resort/hotel management to integrate spa services for guests.
• Engage VIP guests ensuring highest standard of treatment.
• Support spa marketing initiatives and guest communications.

Skills

People leadership

Guest experience

Financial reporting

MS Office

Spa software

English communication

Education

Diploma in International Beauty Therapy – ITEC / CIDESCO / SAAHSP

Tools

Spa booking systems

POS/CRM systems

Job description

Duties

• The successful candidate will be responsible for the holistic operation of the spa, including guest experience, team leadership, service excellence, and financial performance.
• Overseeing day-to-day spa operations with a high degree of autonomy and professionalism.
• Managing and leading a team of spa therapists, ensuring consistent delivery of five-star service.
• Reporting directly to the Head Office, providing operational updates, financial reports, and performance feedback.
• Setting, monitoring, and achieving performance and revenue targets, with an emphasis on profitability and service quality.
• Daily financial and operational reporting, ensuring accuracy and timely submission.
• Creating innovative spa treatments, protocols and wellness packages in line with market trends and guest preferences.
• Collaborating closely with resort and hotel management to ensure seamless guest experiences and integration of spa services.
• Engaging with high-profile guests and ensuring VIP treatment standards are met or exceeded.
• Supporting spa marketing efforts both internally and externally, including promotions, guest communications and partnerships.

Requirements

• Internationally recognized spa and beauty therapy certifications
• Diploma in International Beauty Therapy – ITEC / CIDESCO / SAAHSP
• Level 3 NVQ Diploma in Beauty / Body Therapy or equivalent
• Accredited Massage Therapy Diploma (essential)
• Minimum of 5 years’ experience in a Spa Manager role within a luxury 5* hospitality environment
• Proven background in delivering premium guest experiences and wellness services in high-end resort settings
• Strong track record of leading and motivating teams, achieving KPIs, and improving operational efficiencies
• Exceptional hands‑on therapy, treatment, and product knowledge
• Strong organizational and time‑management skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with spa‑specific booking and reporting software systems
• Confident and professional communication skills in English (both written and verbal)
• Self‑sufficient, proactive, and highly motivated with the ability to thrive in a remote location