Wellness Manager

Kendrick Recruitment; Ballito; On-site; ZAR 134,000 - 223,000; Full time

Benefits offered by this job

Live-out position

Luxury 5-star environment

Growth within wellness operation

Job summary

Kendrick Recruitment is seeking an experienced Wellness Manager for a prestigious 5-star hotel in KwaZulu-Natal. The role oversees daily wellness operations, ensuring exceptional guest experiences and high standards across the spa and wellness environment.

The successful candidate will lead a professional team, coordinate treatments, maintain hygiene standards and collaborate with other departments to deliver a seamless guest journey. Salary offers live-out accommodation in a luxury setting.

Qualifications

• Experience as Wellness Manager, Spa Manager or similar supervisory role.
• Experience in luxury hotel, resort, spa or wellness environment.
• Strong knowledge of spa and wellness operations.
• Excellent leadership and team management skills.

Responsibilities

• Oversee daily operations of the hotel's wellness and spa facilities.
• Ensure service standards are consistently exceptional.
• Manage and motivate wellness team and scheduling.
• Coordinate staff, treatments and daily operational needs.
• Ensure treatments meet high standards and guest experiences are personalized.

Skills

Leadership

Team management

Communication

Guest service

Job description

Wellness Manager | Luxury 5-Star Hotel | Ballito

Salary: R12,000 - R20,000 per month

Accommodation: Live-out

Location: KwaZulu-Natal

Kendrick Recruitment is currently seeking an experienced and passionate Wellness Manager to join a prestigious 5-star luxury hotel in KwaZulu-Natal.

This is an exciting opportunity for a wellness professional who is passionate about creating exceptional guest experiences and maintaining the highest standards across a luxury wellness environment. The successful candidate will be responsible for overseeing the day-to-day wellness operation while ensuring that guests receive professional, personalized and memorable service.

Key Responsibilities

• Oversee the daily operations of the hotel's wellness and spa facilities.
• Ensure exceptional service standards are consistently maintained.
• Manage and motivate the wellness team, creating a positive and professional working environment.
• Coordinate staff schedules, treatments and daily operational requirements.
• Ensure treatments and wellness experiences are delivered to the highest standards.
• Assist with the recruitment, training and development of wellness staff.
• Maintain high standards of hygiene, presentation and cleanliness throughout the wellness facilities.
• Monitor stock levels and oversee the ordering of wellness and treatment products.
• Build strong relationships with guests and ensure their individual needs are met.
• Handle guest queries, feedback and complaints professionally and efficiently.
• Assist with developing wellness programmes, treatments and guest experiences.
• Monitor operational performance and identify opportunities for improvement.
• Ensure all health, safety and operational procedures are adhered to.
• Work closely with other hotel departments to ensure a seamless overall guest experience.

Requirements

• Previous experience in a Wellness Manager, Spa Manager or similar supervisory/management role.
• Experience within a luxury hotel, resort, spa or wellness environment is essential.
• Strong knowledge of spa and wellness operations.
• Excellent leadership and team management skills.
• Professional and polished presentation.
• Passion for wellness and delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to remain calm and professional in a fast-paced luxury hospitality environment.
• Strong attention to detail.
• A genuine passion for luxury service and guest satisfaction.

Package

• R12,000 - R20,000 per month
• Live-out position
• Luxury 5-star hospitality environment
• Excellent opportunity to grow within a luxury wellness operation