Spa Manager - Lead a Premier Wellness Team

Village n Life; Knysna; On-site; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Ongoing training and development

Staff facilities access

Wellness benefits

Career development opportunities

Job summary

Pezula Nature Retreat in Knysna seeks a hands-on Spa Manager to lead daily operations, supervise therapists and uphold high service standards. You will balance guest care with profitability, ensuring treatments run on time and facilities stay at peak condition.

You’ll develop your on-site team, drive bookings and training, and collaborate with hotel leadership to enhance the guest experience in a luxury hospitality setting.

Qualifications

• Grade 12 or equivalent.
• Beauty Therapy Diploma, CIDESCO/SAAHSP or ITEC.
• Minimum 5 years' experience in the spa/beauty industry.
• Minimum 5 years' experience in a supervisory or management role.
• Experience in hotel or hospitality spa preferred.
• Strong knowledge of spa treatments and skincare.

Responsibilities

• Lead, mentor and support the spa therapist team in daily responsibilities.
• Conduct probation reviews and performance discussions.
• Ensure treatments and protocols meet Pezula Nature Retreat standards.
• Oversee room presentation, cleanliness and readiness of facilities.
• Maintain guest treatment records and confidential information responsibly.
• Manage spa administration, including SOPs, stock, ordering and maintenance.
• Prepare staff rosters and coordinate HR matters.
• Assist guests with treatment recommendations and aftercare guidance.
• Drive bookings, retail sales and revenue through coaching and targets.
• Monitor treatment utilization, retail conversion and guest feedback.
• Stay informed on industry trends and product developments.
• Liaise with suppliers regarding training and stock availability.
• Ensure health, safety, hygiene and regulatory compliance.
• Support budgeting and cost-control initiatives.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Team motivation

Education

Grade 12 or equivalent

Beauty Therapy Diploma (CIDESCO/SAAHSP/ITEC)

Tools

ESP

Opera (spa booking system)

Job description

Pezula Nature Retreat in Knysna seeks a hands-on Spa Manager to lead daily operations, supervise therapists and uphold high service standards. You will balance guest care with profitability, ensuring treatments run on time and facilities stay at peak condition.

You’ll develop your on-site team, drive bookings and training, and collaborate with hotel leadership to enhance the guest experience in a luxury hospitality setting.