Spa Manager: Elevate Guest Wellness & Spa Operations

Career Custodians; Knysna; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Pezula Nature Retreat in Knysna seeks a hands-on Spa Manager to lead the on-site team and ensure smooth operation of the spa, from treatments to guest care and facility standards.

You will develop therapists, supervise daily operations, manage stock and budgets, and partner with hotel management to enhance guest experiences and spa profitability. This role requires strong leadership and hospitality experience and a proven ability to drive service quality and revenue.

Qualifications

• Grade 12 or equivalent.
• Beauty Therapy Diploma (CIDESCO/SAAHSP/ITEC).
• Minimum 5 years’ experience in the spa/beauty industry.
• Minimum 5 years’ supervisory/management experience.
• Hospitality spa management experience preferred.
• Strong knowledge of spa treatments and products.
• Confident, hands-on leadership with team accountability.
• Excellent communication, organisational and problem-solving skills.
• Computer literacy; ESP/Opera or similar systems advantageous.
• Commercial awareness with ability to manage targets, reporting, stock and budgets.
• Willingness to work hospitality hours, including weekends and holidays.

Responsibilities

• Lead, mentor and support the spa therapist team in daily responsibilities.
• Conduct probation reviews, performance discussions and skills development planning.
• Ensure all treatments and protocols meet Pezula standards.
• Oversee presentation, cleanliness and readiness of treatment rooms and facilities.
• Maintain guest treatment records and handle confidential information.
• Manage spa administration including SOPs, stock control, ordering and maintenance.
• Prepare staff rosters, monitor attendance and coordinate HR matters.
• Assist guests with treatment recommendations, skincare advice and aftercare.
• Drive bookings, retail sales and revenue through coaching and targets.
• Monitor treatment utilisation, retail conversion and guest feedback.
• Stay informed on industry trends and new treatment developments.
• Liaise with suppliers regarding product training, incentives and stock.
• Ensure compliance with health, safety, hygiene and regulations.
• Support budgeting and cost-control initiatives for profitability.
• Collaborate with hotel management to enhance guest stays.

Skills

Leadership

Guest service

Communication

Organization

Problem solving

Commercial awareness

Staff development

Education

Beauty Therapy Diploma (CIDESCO/SAAHSP/ITEC)

Tools

ESP / Opera booking systems

Job description

Pezula Nature Retreat in Knysna seeks a hands-on Spa Manager to lead the on-site team and ensure smooth operation of the spa, from treatments to guest care and facility standards.

You will develop therapists, supervise daily operations, manage stock and budgets, and partner with hotel management to enhance guest experiences and spa profitability. This role requires strong leadership and hospitality experience and a proven ability to drive service quality and revenue.