Spa Manager

Village n Life; Knysna; On-site; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Ongoing training and development

Staff facilities access

Wellness benefits

Career development opportunities

Job summary

Pezula Nature Retreat in Knysna seeks a hands-on Spa Manager to lead daily operations, supervise therapists and uphold high service standards. You will balance guest care with profitability, ensuring treatments run on time and facilities stay at peak condition.

You’ll develop your on-site team, drive bookings and training, and collaborate with hotel leadership to enhance the guest experience in a luxury hospitality setting.

Qualifications

• Grade 12 or equivalent.
• Beauty Therapy Diploma, CIDESCO/SAAHSP or ITEC.
• Minimum 5 years' experience in the spa/beauty industry.
• Minimum 5 years' experience in a supervisory or management role.
• Experience in hotel or hospitality spa preferred.
• Strong knowledge of spa treatments and skincare.

Responsibilities

• Lead, mentor and support the spa therapist team in daily responsibilities.
• Conduct probation reviews and performance discussions.
• Ensure treatments and protocols meet Pezula Nature Retreat standards.
• Oversee room presentation, cleanliness and readiness of facilities.
• Maintain guest treatment records and confidential information responsibly.
• Manage spa administration, including SOPs, stock, ordering and maintenance.
• Prepare staff rosters and coordinate HR matters.
• Assist guests with treatment recommendations and aftercare guidance.
• Drive bookings, retail sales and revenue through coaching and targets.
• Monitor treatment utilization, retail conversion and guest feedback.
• Stay informed on industry trends and product developments.
• Liaise with suppliers regarding training and stock availability.
• Ensure health, safety, hygiene and regulatory compliance.
• Support budgeting and cost-control initiatives.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Team motivation

Education

Grade 12 or equivalent

Beauty Therapy Diploma (CIDESCO/SAAHSP/ITEC)

Tools

ESP

Opera (spa booking system)

Job description

Spa Manager – Pezula Nature Retreat

This full-time position is based at Pezula Nature Retreat in Knysna.

The Role

As Spa Manager at Pezula Nature Retreat, you’ll take full responsibility for the smooth and professional running of the Spa. You’ll lead the on‑site team, ensuring treatments run on time, service standards remain consistently high and guests receive attentive, personalised care.

You’ll oversee daily operations, guide and develop your therapists and maintain high standards across treatment rooms and wellness facilities. The role requires a confident, hands on manager who understands the expectations of a hospitality environment and can balance exceptional guest care with operational efficiency and commercial performance.

Key Responsibilities

Lead, mentor and support the spa therapist team in their daily responsibilities.

Conduct probation reviews, performance discussions and skills development planning.

Ensure all treatments and protocols meet Pezula Nature Retreat standards.

Oversee the presentation, cleanliness and operational readiness of treatment rooms and wellness facilities.

Maintain accurate guest treatment records and manage confidential information responsibly.

Manage spa administration, including SOP updates, stock control, ordering and equipment maintenance.

Prepare staff rosters, monitor attendance and coordinate employee matters with HR.

Assist guests with treatment recommendations, skincare advice and aftercare guidance.

Drive treatment bookings, retail sales and revenue through team coaching and structured targets.

Monitor and report on treatment utilisation, retail conversion, guest feedback and monthly revenue.

Stay informed on industry trends, competitor offerings and new treatment developments.

Liaise with suppliers regarding product training, incentives and stock availability.

Ensure compliance with health, safety, hygiene and operational regulations.

Support budgeting, cost control and initiatives that improve spa profitability.

Work closely with the hotel management team to ensure the Spa contributes positively to the overall guest stay.

What We’re Looking For

Grade 12 or equivalent.

Beauty Therapy Diploma, preferably CIDESCO, SAAHSP or ITEC.

Minimum 5 years’ experience in the spa or beauty industry.

Minimum 5 years’ experience in a supervisory or management role.

Previous management experience within a hotel or hospitality spa strongly preferred.

Strong knowledge of spa treatments, skincare and professional product houses.

Confident, hands on leadership with the ability to motivate, develop and hold a team accountable.

Excellent communication, organisational and problem-solving skills.

Computer literacy; ESP, Opera or similar spa and booking systems advantageous.

Commercial awareness with the ability to manage targets, reporting, stock and budgets.

Willingness to work hospitality-based hours, including weekends, public holidays and peak periods.

High attention to detail, professional presentation and reliable operational follow-through.

What We Offer

Full-time, permanent position based at Pezula Nature Retreat, Knysna.

Supportive, professional working environment.

Ongoing training and development opportunities.

Access to applicable staff facilities and wellness benefits.

Career development opportunities within an established hospitality environment.