Spa Manager

Hospitality Hire; Wes-Kaap; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Hospitality Hire is seeking an experienced Spa Manager to oversee the day-to-day operations of a luxury hotel spa in the Wes-Kaap region. You will lead a talented team, ensure exceptional guest service, and maintain the highest standards of treatments and hygiene.

This role requires a recognised spa or hospitality qualification, hands-on leadership, staff rostering experience, stock control, and the ability to train and develop staff while delivering superb guest experiences.

Qualifications

• Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification is required.
• Minimum 3 years’ experience in a professional spa or luxury wellness environment.
• Proven supervisory or management experience within a spa environment is essential.
• Experience in 4- or 5-star hotel spa environments is advantageous.
• Strong knowledge of spa operations, treatments and guest service standards.

Responsibilities

• Take overall responsibility for efficient day-to-day spa operations.
• Lead the spa team to consistently deliver exceptional guest service and treatment standards.
• Manage and approve staff rosters to ensure coverage and resource efficiency.
• Conduct regular team meetings and communicate updates and service standards.
• Coach, mentor and develop spa team members to improve performance.
• Support onboarding and training of new and existing employees.
• Create a positive, professional working environment within the spa.

Skills

Spa management

Guest service

Team leadership

Stock control

Fresha experience

Health & safety knowledge

Education

Spa/Beauty/Hospitality qualification

Tools

Fresha

Job description

Minimum Requirements

• Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
• Minimum 3 years’ experience within a professional spa or luxury wellness environment
• Previous supervisory or management experience within a spa environment essential
• Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
• Strong knowledge of professional spa operations, treatments and guest service standards
• Proven experience leading, motivating, coaching and developing a team
• Experience managing staff rosters, attendance, leave and daily operational requirements
• Strong guest relations and service recovery skills
• Experience handling guest complaints professionally and effectively
• Experience with stock control, monthly stock takes and inventory management
• Good understanding of spa revenue, commissions, reporting and operational performance
• Experience working with spa booking and management systems, with Fresha experience advantageous
• Good understanding of health, safety, hygiene and professional spa standards
• Strong operational and administrative capabilities with excellent attention to detail
• Excellent written and verbal communication skills
• Strong organisational, planning and time-management ability
• Strong problem-solving skills with a practical and hands‑on approach
• Ability to prioritise and work effectively within a busy, guest-focused environment
• Strong computer literacy and administrative skills
• Professional grooming and presentation
• Ability to work shifts, weekends and public holidays as operationally required
• South African ID or valid South African work authorisation
• A fully updated CV with contactable reference details is essential

What You’ll Be Doing

• Taking overall responsibility for the efficient day-to-day operations of the spa
• Leading the spa team and ensuring consistently exceptional guest service and treatment standards
• Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
• Conducting regular team meetings and ensuring operational updates, challenges and service standards are communicated effectively
• Coaching, mentoring and developing spa team members to strengthen individual and team performance
• Supporting the onboarding and training of new and existing employees
• Creating a positive, professional and motivated working environment within the spa