Senior Spa Manager - Luxury Wellness Retreats

Placements24; Midrand; Hybrid; ZAR 900,000 - 1,100,000; Full time

Benefits offered by this job

Executive salary

Performance bonus

Medical aid

Retirement planning

Paid time off

Professional development

Staff discounts

Hybrid work model

Job summary

Placements24 is seeking a Senior Spa Manager for a prestigious luxury wellness retreat in Midrand, Gauteng. You will oversee all spa operations, lead a team, curate premium offerings, and drive profitability while maintaining exceptional guest experiences.

The role combines on-site management with select remote planning, demanding strong leadership, financial acumen, and a passion for wellness. You will collaborate with hotel management to ensure seamless guest journeys and sustainable growth.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Spa or cosmetology qualification is an asset.
• 8+ years of spa management experience with 5+ years in senior leadership in luxury settings.
• Proven experience in managing spa operations, staff, and budgets.
• Knowledge of spa treatments, therapies, and wellness modalities.
• Strong leadership, communication and interpersonal skills.
• Finance, marketing and sales understanding within hospitality.
• Experience with spa software and MS Office.

Responsibilities

• Oversee all spa operations, including scheduling, inventory, and financial performance.
• Develop and implement innovative spa services, packages, and promotions.
• Lead, train and motivate therapists, estheticians, and spa attendants.
• Maintain hygiene, safety, and presentation standards.
• Develop and manage the spa budget, controlling costs and maximizing revenue.
• Ensure compliance with health, safety, and licensing regulations.
• Foster guest relationships, address inquiries, resolve issues promptly.
• Collaborate with hotel/retreat management for seamless guest experiences.
• Source skincare spa product suppliers and manage relationships.
• Implement online booking systems and client management software.
• Develop and execute marketing strategies to attract and retain clients.
• Conduct regular performance reviews and provide growth opportunities.
• Stay informed on industry best practices and trends.

Skills

Leadership

Communication

Financial management

Spa management

Guest relations

Strategic planning

Education

Bachelor's degree in Hospitality Management or related

Spa/cosmetology qualification (asset)

Tools

Spa management software

Microsoft Office

Job description

About the Role

Our client, a prestigious luxury wellness retreat, is seeking an experienced and visionary Senior Spa Manager to oversee all aspects of its operations. This role is critical in ensuring the delivery of exceptional guest experiences, managing staff, optimizing spa services, and driving profitability. You will be responsible for maintaining the highest standards of service, curating unique wellness offerings, and ensuring the smooth day-to-day running of the spa facilities. The position requires a hybrid work arrangement, involving on-site management at our beautiful Midrand, Gauteng, ZA location for the majority of the time, with potential for remote administrative tasks and strategic planning. The ideal candidate possesses a deep understanding of the luxury hospitality and wellness industry, exceptional leadership skills, and a passion for creating rejuvenating environments. This is an outstanding opportunity to lead a dedicated team and shape the future of a premier wellness destination.

Key Responsibilities

• Oversee all spa operations, including treatment scheduling, inventory management, and financial performance.
• Develop and implement innovative spa services, packages, and promotions aligned with luxury wellness trends.
• Manage, train, and motivate a team of therapists, estheticians, and spa attendants to ensure exceptional service delivery.
• Maintain rigorous standards of hygiene, safety, and presentation throughout the spa facilities.
• Develop and manage the spa budget, controlling costs and maximizing revenue opportunities.
• Ensure compliance with all local health, safety, and licensing regulations.
• Foster strong relationships with guests, addressing inquiries and resolving issues promptly to ensure satisfaction.
• Collaborate with other departments, such as the hotel or retreat management, to ensure seamless guest experiences.
• Source and manage relationships with skincare and spa product suppliers.
• Implement and oversee online booking systems and client management software.
• Develop and execute marketing strategies to attract and retain clientele.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities for spa staff.
• Stay informed about industry best practices and emerging trends in luxury spa and wellness.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• A relevant spa or cosmetology qualification is a strong asset.
• Minimum of 8 years of experience in spa management, with at least 5 years in a senior leadership role within a luxury setting.
• Proven experience in managing spa operations, staff, and budgets effectively.
• In-depth knowledge of a wide range of spa treatments, therapies, and wellness modalities.
• Exceptional leadership, communication, and interpersonal skills.
• Strong understanding of financial management, marketing, and sales principles within the hospitality sector.
• Proficiency in spa management software and Microsoft Office Suite.
• A passion for wellness, guest satisfaction, and creating memorable experiences.
• Ability to work flexible hours, including weekends and holidays, as required by the industry.
• This hybrid role requires a significant on-site presence at our Midrand, Gauteng, ZA location.

Benefits

Our client offers a competitive executive salary, a performance-based bonus incentive, and a comprehensive benefits package including medical aid, retirement planning, and generous paid time off. Employees enjoy access to professional development opportunities, including advanced spa management training and wellness certifications. Staff receive significant discounts on spa services and retail products. This hybrid role provides a dynamic work environment with regular on-site engagement and opportunities for remote strategic planning. Join a renowned luxury wellness retreat committed to excellence and employee growth, where your leadership will directly contribute to guest well-being and the success of the establishment.