Spa Manager

The President Hotel; Wes-Kaap; On-site; ZAR 480,000 - 640,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Staff meals on duty

Job summary

The President Hotel invites an experienced Spa Manager to lead and represent the spa within the property, ensuring exceptional guest experiences, hands-on support during busy periods, and strong leadership across reception and treatment areas.

You will manage bookings, staff rosters, stock, and revenue performance, while maintaining the highest standards of hygiene and service in a luxury hotel setting in Cape Town.

Qualifications

• Minimum 3 years in a professional spa or luxury wellness environment.
• Supervisory or management experience within a spa essential.
• Qualified to perform spa treatments when needed.
• Strong guest service standards and staff development.

Responsibilities

• Oversee day-to-day spa operations and guest journeys.
• Maintain queues, bookings and reception coverage.
• Lead, coach and develop spa team and rosters.
• Ensure SOPs, safety and hygiene across the spa.
• Collaborate with hotel departments to ensure seamless guest experiences.

Skills

Spa management

Staff supervision

Guest relations

Leadership

Problem solving

Education

Spa/Beauty/Therapy/Welfare/Hospitality qualification

Tools

Fresha

Job description

This is not a purely office-based management role. We need a Spa Manager who enjoys being visible within the operation, supporting the team during busy periods, engaging with guests, assisting with treatments when needed, and taking ownership of both the treatment and reception areas of the spa.

Our spa plays an important role in our guests’ overall experience, providing a professional and welcoming environment where wellbeing, personalised service and attention to detail come together.

As we continue our journey toward luxury, we’re looking for a Spa Manager with a minimum of 3 years’ experience within a professional spa or luxury wellness environment, including previous supervisory or management experience and a stable, progressive employment history demonstrating commitment and career growth. Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage.

Minimum Requirements

• Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
• Minimum 3 years’ experience within a professional spa or luxury wellness environment
• Previous supervisory or management experience within a spa environment essential
• Must be qualified and willing to perform professional spa treatments when operationally required
• Must be comfortable overseeing and supporting the spa reception area when required
• Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
• Strong knowledge of professional spa operations, treatments and guest service standards
• Proven experience leading, motivating, coaching and developing a team
• Experience managing staff rosters, attendance, leave and daily operational requirements
• Strong guest relations and service recovery skills
• Experience handling guest complaints professionally and effectively
• Experience with stock control, monthly stock takes and inventory management
• Good understanding of spa revenue, commissions, reporting and operational performance
• Experience working with spa booking and management systems, with Fresha experience advantageous
• Good understanding of health, safety, hygiene and professional spa standards
• Strong operational and administrative capabilities with excellent attention to detail
• Excellent written and verbal communication skills
• Strong organisational, planning and time-management ability
• Strong problem-solving skills with a practical and hands-on approach
• Ability to prioritise and work effectively within a busy, guest-focused environment
• Strong computer literacy and administrative skills
• Professional grooming and presentation
• Ability to work shifts, weekends and public holidays as operationally required
• South African ID or valid South African work authorisation
• A fully updated CV with contactable reference details is essential

What You’ll Be Doing

• Taking overall responsibility for the efficient day-to-day operations of the spa
• Leading from the front and remaining visible and actively involved in daily spa operations
• Performing professional spa treatments when operational requirements, staffing levels or guest demand require additional hands-on support
• Overseeing the spa reception area and stepping in to support reception operations when required
• Ensuring bookings, guest arrivals, enquiries, treatment scheduling and the overall spa guest journey are professionally managed
• Leading the spa team and ensuring consistently exceptional guest service and treatment standards
• Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
• Conducting regular team meetings and ensuring operational updates, challenges and service standards are communicated effectively
• Coaching, mentoring and developing spa team members to strengthen individual and team performance
• Supporting the onboarding and training of new and existing employees
• Creating a positive, professional and motivated working environment within the spa
• Addressing staff concerns, attendance matters, late arrivals and absenteeism in line with hotel HR procedures
• Ensuring spa Standard Operating Procedures, policies and service standards are consistently followed
• Building relationships with guests and ensuring their needs are handled promptly, professionally and with genuine care
• Providing hands-on support with guest complaints and ensuring effective service recovery when required
• Identifying and resolving operational challenges, including staffing gaps, equipment faults and service issues
• Maintaining a clean, welcoming, professional and well-presented spa environment
• Working closely with Guest Experience, Front Office, Housekeeping, Maintenance and other hotel departments to ensure seamless guest experiences
• Attending relevant hotel operational meetings and ensuring the spa remains aligned with wider hotel operations
• Managing spa inventory, monthly stock takes, towel counts and stock records
• Monitoring stock usage and maintaining appropriate controls to minimise unnecessary loss and wastage
• Overseeing spa administration and ensuring records and reports are accurate and completed timeously
• Preparing salary and commission reports from Fresha for review
• Maintaining accurate staff attendance, leave and supporting HR documentation
• Ensuring compliance with health and safety requirements, hygiene standards and industry best practices
• Monitoring the overall spa guest experience and identifying opportunities to continuously improve service
• Supporting revenue opportunities through effective spa operations, guest engagement and service excellence
• Ensuring the spa consistently reflects the professional and elevated standards expected at The President Hotel

Why Join The President Hotel

• Be part of Cape Town’s Most Loved Hotel
• Work within a professional, high-volume hotel environment
• Take ownership of spa operations while developing your leadership and operational management skills
• Gain exposure to wider hotel operations while leading an important part of the overall guest experience
• Play a key role in our exciting journey toward luxury
• Work alongside passionate hospitality and wellness professionals
• Enjoy a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture