Spa Manager

Placements24; Polokwane; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Spa discounts

Professional development

Serene upscale work environment

Job summary

Placements24 in Polokwane invites an experienced Spa Manager to lead the premium spa's daily operations, focusing on staff management and guest experiences.

You will curate treatment menus, oversee procurement, and drive revenue growth while maintaining high standards of wellness and tranquility for clients.

Qualifications

• Minimum of 4 years of experience in spa management or a senior role within the wellness industry.
• Proven experience in developing and managing spa menus and treatment protocols.
• Strong knowledge of various spa therapies, products, and wellness trends.
• Excellent leadership, customer service, and interpersonal skills.
• Certification in massage therapy or related field is a plus.

Responsibilities

• Oversee daily spa operations including scheduling, staff supervision, and client management.
• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Curate and update the spa's treatment menu with high service standards.
• Manage inventory, procurement, and cost control of products and equipment.
• Train and motivate therapists and reception staff to deliver exceptional service.
• Ensure health, safety, and hygiene regulations are met.

Skills

Spa management

Leadership

Customer service

Interpersonal skills

Staff training

Education

Massage therapy certification

Job description

About the Role

Our client is looking for an enthusiastic and experienced Spa Manager to oversee the operations of their luxurious spa facility in Polokwane . This role requires a passion for wellness, strong leadership capabilities, and a dedication to providing an unparalleled guest experience. You will be responsible for managing spa staff, curating treatment menus, controlling inventory, and driving revenue growth. The ideal candidate will have a deep understanding of spa treatments, exceptional client service skills, and the ability to create a tranquil and rejuvenating atmosphere for all visitors.

Key Responsibilities

• Manage all aspects of daily spa operations, including scheduling, staff supervision, and client management.
• Develop and execute marketing strategies to attract new clients and retain existing ones.
• Curate and update the spa's treatment menu, ensuring a high standard of service delivery.
• Manage inventory of spa products, equipment, and supplies, overseeing procurement and cost control.
• Train and motivate spa therapists and reception staff to provide exceptional service.
• Ensure compliance with all health, safety, and hygiene regulations specific to spa environments.

Requirements

• Minimum of 4 years of experience in spa management or a senior role within the wellness industry.
• Proven experience in developing and managing spa menus and treatment protocols.
• Strong knowledge of various spa therapies, products, and wellness trends.
• Excellent leadership, customer service, and interpersonal skills.
• Certification in massage therapy or related field is a plus.

Benefits

• Competitive salary and commission opportunities.
• Comprehensive health, wellness, and retirement benefits.
• Generous discounts on spa services and products.
• Opportunities for continuous learning and professional development in the wellness sector.
• A serene and upscale work environment in Polokwane.