Spa Manager

African Echoes Recruitment; Bela-Bela; On-site; ZAR 152,000 - 182,000; Full time

Benefits offered by this job

Single accommodation provided

Staff meals provided

Performance-based incentive structure

Job summary

African Echoes Recruitment seeks a Spa Manager for a luxury safari lodge in Bela Bela, Limpopo. You’ll lead a small spa team, ensure flawless guest experiences and oversee daily operations and bookings.

Applicants should have 5+ years in spa/wellness, a recognised therapy qualification and at least 2 years in supervision. Weekend work required; remote lodge setting with strong service focus.

Qualifications

• Nationally recognised qualification in Somatology or Beauty Therapy
• Minimum 5 years in spa/wellness industry
• 2+ years management or supervisory experience
• Experience in luxury hotel/spa environment
• Able to work weekends/public holidays

Responsibilities

• Oversee day-to-day spa operations and guest experiences
• Maintain high standards of cleanliness and presentation
• Manage bookings, therapist schedules and treatments
• Drive spa revenue and monitor financial performance
• Recruit, train and manage spa therapists

Skills

Spa management

Leadership

Budgeting

Staff scheduling

Guest service

Revenue targets

Spa POS

Tools

Spa POS

Job description

REQUIREMENTS:

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent


• Minimum 2-year qualification preferred ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous


• Massage therapy qualification


• Minimum 5 years' experience within the spa/wellness industry


• Minimum 2 years' management or supervisory experience


• Luxury hotel, lodge, resort or destination spa experience strongly preferred


• Safari lodge experience advantageous


• Proven experience managing a team and working against revenue targets


• Experience with stock control, ordering and spa booking/POS systems


• Experience in retail sales and upselling


• Strong leadership, communication and organisational skills


• Commercially driven, guest-focused and financially aware


• Professionally presented and passionate about wellness


• Comfortable working in a remote safari-lodge environment


• Able to work weekends and public holidays


• First Aid qualification advantageous


• Valid Driver's Licence advantageous

KEY RESPONSIBILITIES:

• Manage the day-to-day operation of the spa


• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation


• Manage bookings, therapist schedules and treatment allocation


• Ensure treatments are performed according to approved protocols


• Deliver personalised and memorable guest experiences


• Conduct professional consultations and recommend suitable treatments


• Resolve guest concerns professionally and promptly


• Drive monthly spa revenue and monitor financial performance


• Track treatment occupancy and therapist productivity


• Drive upselling, cross-selling and retail sales


• Develop promotions, packages and seasonal spa campaigns


• Promote the spa through guest interactions and lodge communication channels


• Recruit, train, develop and manage spa therapists


• Prepare staff schedules and conduct regular staff briefings


• Monitor staff performance and set individual sales targets


• Maintain accurate stock control and conduct regular stock counts


• Monitor product usage, ordering, wastage and stock losses


• Ensure cash-up and payment procedures are followed


• Manage spa expenses within the approved budget


• Develop and maintain spa SOPs and treatment standards


• Conduct treatment audits and identify training requirements


• Lead by example and remain hands-on with treatments when required

PACKAGE:

• Salary: R15,000 per month, depending on qualifications and experience


• Performance-based incentive structure


• Single accommodation provided


• Staff meals provided

LOCATION:

Bela Bela, Limpopo