Spa Manager

The President Hotel; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Medical aid contributions

Pension contributions

Staff meals on duty

Outstanding team culture

Job summary

The President Hotel in Cape Town seeks an experienced Spa Manager to lead daily operations, ensure exceptional guest service and maintain luxury spa standards. You will oversee staff rosters, training, and interdepartmental collaboration to deliver seamless guest experiences.

Applicants should have a relevant spa or hospitality qualification and at least 3 years in a luxury spa setting, with proven leadership, stock control and health & safety knowledge.

Qualifications

• Spa/Beauty Therapy or Hospitality qualification required.
• Minimum 3 years' experience in a professional spa or luxury wellness environment.
• Previous supervisory or management experience in a spa essential.
• Previous experience in 4- or 5-star hotel spa or luxury hospitality is advantageous.
• Strong knowledge of spa operations, treatments and guest service standards.
• Experience leading, coaching and developing a team.
• Experience with staff rostering, attendance, leave and daily operations.

Responsibilities

• Take overall responsibility for efficient day-to-day spa operations.
• Lead the spa team and ensure exceptional guest service and treatment standards.
• Manage staff rosters to ensure coverage and resource use.
• Conduct regular team meetings and communicate updates and standards.
• Coach, mentor and develop spa team members to improve performance.
• Support onboarding and training of new and existing staff.
• Maintain a positive, professional spa environment.
• Address staff concerns and attendance in line with HR procedures.
• Ensure spa SOPs, policies and service standards are followed.

Skills

Staff leadership

Guest service

Rostering

Stock control

Communication

Time management

Problem solving

Inventory management

Computer literacy

Education

Spa/Beauty Therapy/Hospitality qualification

Tools

Fresha

Job description

Because exceptional wellness experiences begin with exceptional leadership.

At The President Hotel, creating memorable guest experiences extends beyond our rooms, restaurants and public spaces. Our spa plays an important role in our guests' overall experience, providing a professional and welcoming environment where wellbeing, personalised service and attention to detail come together.

Minimum Requirements

• Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification
• Minimum 3 years' experience within a professional spa or luxury wellness environment
• Previous supervisory or management experience within a spa environment essential
• Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage
• Strong knowledge of professional spa operations, treatments and guest service standards
• Proven experience leading, motivating, coaching and developing a team
• Experience managing staff rosters, attendance, leave and daily operational requirements
• Strong guest relations and service recovery skills
• Experience handling guest complaints professionally and effectively
• Experience with stock control, monthly stock takes and inventory management
• Good understanding of spa revenue, commissions, reporting and operational performance
• Experience working with spa booking and management systems, with Fresha experience advantageous
• Good understanding of health, safety, hygiene and professional spa standards
• Strong operational and administrative capabilities with excellent attention to detail
• Excellent written and verbal communication skills
• Strong organisational, planning and time-management ability
• Strong problem-solving skills with a practical and hands-on approach
• Ability to prioritise and work effectively within a busy, guest-focused environment
• Strong computer literacy and administrative skills
• Professional grooming and presentation
• Ability to work shifts, weekends and public holidays as operationally required
• South African ID or valid South African work authorisation
• A fully updated CV with contactable reference details is essential

What You'll Be Doing

• Taking overall responsibility for the efficient day-to-day operations of the spa
• Leading the spa team and ensuring consistently exceptional guest service and treatment standards
• Managing and approving staff rosters to ensure appropriate coverage and effective use of resources
• Conducting regular team meetings and ensuring operational updates, challenges and service standards are communicated effectively
• Coaching, mentoring and developing spa team members to strengthen individual and team performance
• Supporting the onboarding and training of new and existing employees
• Creating a positive, professional and motivated working environment within the spa
• Addressing staff concerns, attendance matters, late arrivals and absenteeism in line with hotel HR procedures
• Ensuring spa Standard Operating Procedures, policies and service standards are consistently followed
• Building relationships with guests and ensuring their needs are handled promptly, professionally and with genuine care
• Providing hands-on support with guest complaints and ensuring effective service recovery when required
• Identifying and resolving operational challenges, including staffing gaps, equipment faults and service issues
• Maintaining a clean, welcoming, professional and well-presented spa environment
• Working closely with Guest Experience, Front Office, Housekeeping, Maintenance and other hotel departments to ensure seamless guest experiences
• Attending relevant hotel operational meetings and ensuring the spa remains aligned with wider hotel operations
• Managing spa inventory, monthly stock takes, towel counts and stock records
• Monitoring stock usage and maintaining appropriate controls to minimise unnecessary loss and wastage
• Overseeing spa administration and ensuring records and reports are accurate and completed timeously
• Preparing salary and commission reports from Fresha for review
• Maintaining accurate staff attendance, leave and supporting HR documentation
• Ensuring compliance with health and safety requirements, hygiene standards and industry best practices
• Monitoring the overall spa guest experience and identifying opportunities to continuously improve service
• Supporting revenue opportunities through effective spa operations, guest engagement and service excellence
• Ensuring the spa consistently reflects the professional and elevated standards expected at The President Hotel

Why Join The President Hotel

• Be part of Cape Town's Most Loved Hotel
• Work within a professional, high-volume hotel environment
• Take ownership of spa operations while developing your leadership and operational management skills
• Gain exposure to hotel operations while leading an important part of the overall guest experience
• Play a key role in our exciting journey toward luxury
• Work alongside passionate hospitality and wellness professionals
• Enjoy a competitive salary, company contributions toward medical aid and pension, staff meals on duty and an outstanding team culture