Spa Manager

JVR Software; Bela-Bela; On-site; ZAR 152,000 - 182,000; Full time

Benefits offered by this job

Single accommodation provided

Staff meals provided

Performance-based incentive structure

Job summary

JVR Software is seeking an experienced Spa Manager for a remote safari-lodge setting near Bela-Bela to lead daily spa operations and guest experiences.

You will oversee guest consultations, treatment protocols and therapist rosters while driving spa revenue, margins and upselling initiatives within a luxury wellness environment.

Qualifications

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent.
• Massage therapy qualification.
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous.
• Minimum 5 years’ experience within the spa/wellness industry.

Responsibilities

• Manage the day-to-day operation of the spa.
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation.
• Manage bookings, therapist schedules and treatment allocation.
• Ensure treatments are performed according to approved protocols.
• Deliver personalised and memorable guest experiences.
• Conduct professional consultations and recommend suitable treatments.
• Resolve guest concerns professionally and promptly.
• Drive monthly spa revenue and monitor financial performance.
• Track treatment occupancy and therapist productivity.
• Drive upselling, cross-selling and retail sales.
• Develop promotions, packages and seasonal spa campaigns.
• Promote the spa through guest interactions and lodge communication channels.
• Recruit, train, develop and manage spa therapists.
• Prepare staff schedules and conduct regular staff briefings.
• Monitor staff performance and set individual sales targets.
• Maintain accurate stock control and conduct regular stock counts.
• Monitor product usage, ordering, wastage and stock losses.
• Ensure cash-up and payment procedures are followed.
• Manage spa expenses within the approved budget.
• Develop and maintain spa SOPs and treatment standards.
• Conduct treatment audits and identify training requirements.
• Lead by example and remain hands‑on with treatments when required.

Skills

Leadership

Team management

Revenue targets

Upselling

Guest focus

Financial awareness

Massage therapy

Organisational skills

Excellent communication

Education

Somatology/Beauty Therapy/Spa Therapy qualification

Massage therapy qualification

ITEC CIDESCO CIBTAC (advantageous)

Tools

Spa booking/POS systems

Stock control systems

Job description

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous
• Massage therapy qualification
• Minimum 5 years’ experience within the spa/wellness industry
• Minimum 2 years’ management or supervisory experience
• Luxury hotel, lodge, resort or destination spa experience strongly preferred
• Safari lodge experience advantageous
• Proven experience managing a team and working against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Experience in retail sales and upselling
• Strong leadership, communication and organisational skills
• Commercially driven, guest-focused and financially aware
• Professionally presented and passionate about wellness
• Comfortable working in a remote safari-lodge environment
• Able to work weekends and public holidays
• Valid Driver’s Licence advantageous

KEY RESPONSIBILITIES:

• Manage the day-to-day operation of the spa
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation
• Manage bookings, therapist schedules and treatment allocation
• Ensure treatments are performed according to approved protocols
• Deliver personalised and memorable guest experiences
• Conduct professional consultations and recommend suitable treatments
• Resolve guest concerns professionally and promptly
• Drive monthly spa revenue and monitor financial performance
• Track treatment occupancy and therapist productivity
• Drive upselling, cross-selling and retail sales
• Develop promotions, packages and seasonal spa campaigns
• Promote the spa through guest interactions and lodge communication channels
• Recruit, train, develop and manage spa therapists
• Prepare staff schedules and conduct regular staff briefings
• Monitor staff performance and set individual sales targets
• Maintain accurate stock control and conduct regular stock counts
• Monitor product usage, ordering, wastage and stock losses
• Ensure cash-up and payment procedures are followed
• Manage spa expenses within the approved budget
• Develop and maintain spa SOPs and treatment standards
• Conduct treatment audits and identify training requirements
• Lead by example and remain hands‑on with treatments when required

PACKAGE:

REQUIREMENTS:

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent
• Minimum 2-year qualification preferred
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous
• Massage therapy qualification
• Minimum 5 years’ experience within the spa/wellness industry
• Minimum 2 years’ management or supervisory experience
• Luxury hotel, lodge, resort or destination spa experience strongly preferred
• Safari lodge experience advantageous
• Proven experience managing a team and working against revenue targets
• Experience with stock control, ordering and spa booking/POS systems
• Experience in retail sales and upselling
• Strong leadership, communication and organisational skills
• Commercially driven, guest-focused and financially aware
• Professionally presented and passionate about wellness
• Comfortable working in a remote safari-lodge environment
• Able to work weekends and public holidays
• First Aid qualification advantageous
• Valid Driver’s Licence advantageous

KEY RESPONSIBILITIES:

• Manage the day-to-day operation of the spa
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation
• Manage bookings, therapist schedules and treatment allocation
• Ensure treatments are performed according to approved protocols
• Deliver personalised and memorable guest experiences
• Conduct professional consultations and recommend suitable treatments
• Resolve guest concerns professionally and promptly
• Drive monthly spa revenue and monitor financial performance
• Track treatment occupancy and therapist productivity
• Drive upselling, cross-selling and retail sales
• Develop promotions, packages and seasonal spa campaigns
• Promote the spa through guest interactions and lodge communication channels
• Recruit, train, develop and manage spa therapists
• Prepare staff schedules and conduct regular staff briefings
• Monitor staff performance and set individual sales targets
• Maintain accurate stock control and conduct regular stock counts
• Monitor product usage, ordering, wastage and stock losses
• Ensure cash-up and payment procedures are followed
• Manage spa expenses within the approved budget
• Develop and maintain spa SOPs and treatment standards
• Conduct treatment audits and identify training requirements
• Lead by example and remain hands‑on with treatments when required

PACKAGE:

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• Salary: R15,000 per month, depending on qualifications and experience
• Performance-based incentive structure
• Single accommodation provided
• Staff meals provided

LOCATION: Bela Bela, Limpopo