Spa Manager

African Echoes Recruitment; Bela-Bela; On-site; ZAR 152,000 - 182,000; Full time

Benefits offered by this job

Single accommodation provided

Staff meals provided

Job summary

African Echoes Recruitment is seeking a qualified Spa Manager for Bela Bela, Limpopo. You will lead daily spa operations, oversee therapist rosters and ensure treatments follow approved protocols, delivering memorable guest experiences.

Ideal candidates have 5+ years in spa/wellness, strong leadership, and a track record of achieving revenue targets. Remote safari-lodge experience is a plus; weekend/public holiday work is required. Accommodation and meals provided.

Qualifications

• Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent.
• ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous.
• Massage therapy qualification.
• Minimum 5 years' experience within the spa/wellness industry.

Responsibilities

• Manage the day-to-day operation of the spa.
• Maintain exceptional standards of cleanliness, hygiene, presentation and organisation.
• Manage bookings, therapist schedules and treatment allocation.
• Ensure treatments are performed according to approved protocols.
• Deliver personalised and memorable guest experiences.
• Conduct professional consultations and recommend suitable treatments.
• Resolve guest concerns professionally and promptly.
• Drive monthly spa revenue and monitor financial performance.
• Track treatment occupancy and therapist productivity.
• Drive upselling, cross-selling and retail sales.
• Recruit, train, develop and manage spa therapists.
• Prepare staff schedules and conduct regular staff briefings.

Skills

Spa management

Leadership

Sales upselling

Customer service

Stock control

Education

Somatology/Beauty Therapy qualification

ITEC/CIDESCO/CIBTAC

Massage therapy qualification

Tools

Spa booking/POS systems

Stock management software

Job description

REQUIREMENTS:

Nationally recognised qualification in Somatology, Beauty Therapy, Spa Therapy or equivalent Minimum 2-year qualification preferred ITEC, CIDESCO, CIBTAC or equivalent internationally recognised qualification advantageous Massage therapy qualification Minimum 5 years' experience within the spa/wellness industry Minimum 2 years' management or supervisory experience Luxury hotel, lodge, resort or destination spa experience strongly preferred Safari lodge experience advantageous Proven experience managing a team and working against revenue targets Experience with stock control, ordering and spa booking/POS systems Experience in retail sales and upselling Strong leadership, communication and organisational skills Commercially driven, guest-focused and financially aware Professionally presented and passionate about wellness Comfortable working in a remote safari-lodge environment Able to work weekends and public holidays First Aid qualification advantageous Valid Driver's Licence advantageous

KEY RESPONSIBILITIES:

Manage the day-to-day operation of the spa Maintain exceptional standards of cleanliness, hygiene, presentation and organisation Manage bookings, therapist schedules and treatment allocation Ensure treatments are performed according to approved protocols Deliver personalised and memorable guest experiences Conduct professional consultations and recommend suitable treatments Resolve guest concerns professionally and promptly Drive monthly spa revenue and monitor financial performance Track treatment occupancy and therapist productivity Drive upselling, cross-selling and retail sales Develop promotions, packages and seasonal spa campaigns Promote the spa through guest interactions and lodge communication channels Recruit, train, develop and manage spa therapists Prepare staff schedules and conduct regular staff briefings Monitor staff performance and set individual sales targets Maintain accurate stock control and conduct regular stock counts Monitor product usage, ordering, wastage and stock losses Ensure cash-up and payment procedures are followed Manage spa expenses within the approved budget Develop and maintain spa SOPs and treatment standards Conduct treatment audits and identify training requirements Lead by example and remain hands-on with treatments when required

PACKAGE:

Salary: R15,000 per month, depending on qualifications and experience Performance-based incentive structure Single accommodation provided Staff meals provided

LOCATION:

Bela Bela, Limpopo