Spa Concierge: Elevate Guest Experiences at Front Desk

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Ballito, KwaZulu-Natal, is seeking a Spa Concierge to join the Front Office Desk. You will be a reference point for guests, offering personalized solutions by highlighting spa facilities and coordinating bookings for nearby attractions.

The role requires Matric and a hospitality qualification, plus previous concierge experience. You will need excellent communication, calm under pressure, teamwork, and a proactive, guest‑centric approach to ensure

Qualifications

• Matric or equivalent is required.
• Hospitality qualification or similar required.
• Previous Concierge experience preferred.

Responsibilities

• Provide customized guest solutions at the Front Office Desk.
• Assist guests with bookings of spa facilities and local attractions.
• Deliver high-standard guest service with a calm, proactive approach.
• Work collaboratively with hotel staff.

Skills

Customer service

Hospitality mindset

Problem solving

Active listening

Communication

Team player

Education

Matric

Hospitality qualification

Job description

The Capital Hotels, Apartments & Resorts in Ballito, KwaZulu-Natal, is seeking a Spa Concierge to join the Front Office Desk. You will be a reference point for guests, offering personalized solutions by highlighting spa facilities and coordinating bookings for nearby attractions.

The role requires Matric and a hospitality qualification, plus previous concierge experience. You will need excellent communication, calm under pressure, teamwork, and a proactive, guest‑centric approach to ensure