Spa Front Desk Supervisor

The Capital Hotels, Apartments & Resorts; Ballito; On-site; ZAR 134,000 - 201,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts is seeking a Spa Front Desk Supervisor to ensure smooth daily operation of the spa reception and front desk, delivering a five-star guest experience. You will lead front desk staff, manage bookings, and coordinate seamlessly with therapists and management.

Responsibilities include upselling treatments and products, maintaining operational discipline, and delivering accurate guest transactions while supporting revenue growth.

Qualifications

• Hospitality/front office/spa qualification advantageous.
• Experience in a spa, hospitality or front office environment preferred.
• Previous supervisory or team leadership experience advantageous.
• Experience in handling bookings, guest services and reception operations.
• Strong computer literacy and experience with booking systems preferred.

Responsibilities

• Ensure smooth and professional daily operation of the spa reception and front desk to maintain high guest service standards.
• Lead, support and motivate front desk staff to deliver consistent service excellence.
• Assist in scheduling of spa treatments, handle guest transactions, and coordinate communication between guests, therapists and management.

Skills

Guest service

Supervisory experience

Cash handling

Booking systems knowledge

Education

Hospitality/front office/spa qualification advantageous

Experience in spa/hospitality/front office environment preferred

Tools

Booking systems

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The Spa Front Desk Supervisor is responsible for ensuring the smooth and professional daily operation of the spa reception and front desk area. This role exists to maintain a high standard of guest service, efficient administrative control, and seamless coordination of all spa bookings and guest interactions.

The position plays a key role in delivering a 5-star guest experience by leading, supporting, and motivating front desk staff to ensure consistent service excellence. It also ensures optimal scheduling of spa treatments, accurate handling of guest transactions, and effective communication between guests, therapists, and management.

In addition, this role supports revenue growth through effective upselling of treatments, retail products, and packages, while ensuring operational discipline, accuracy, and professionalism across all front desk functions.

Minimum Requirements

• Hospitality, Front Office, Beauty or Spa qualification advantageous.
• Experience in a spa, hospitality, or front office environment preferred.
• Previous supervisory or team leadership experience advantageous.
• Experience in handling bookings, guest services, and reception operations.
• Strong computer literacy skills and experience with booking systems preferred.
• Experience in cash handling, payments, and basic financial administration.
• Ability to work shifts, weekends, and peak operational periods.
• Strong understanding of guest service standards and spa or wellness environments advantageous

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.