Spa Therapist

The Capital Hotels, Apartments & Resorts; Cape Town; On-site; ZAR 150,000 - 210,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts is seeking a Spa Therapist to deliver therapeutic and relaxation treatments, creating a serene guest experience in our spa. You will assess client needs, recommend treatments and ensure exceptional service.

Ideal candidates have Matric, a beauty diploma (CIDESCO/SAAHSP/ITEC), and at least 3 years of spa therapy experience, with strong upselling and customer service skills. Flexible shifts and professional presentation are essential.

Qualifications

• Matric
• 2 Year minimum Beauty Diploma (CIDESCO/SAAHSP/ITEC)
• 3+ years spa therapist experience
• Qualified in massage, facials, manicures, pedicures, waxing, wraps
• Flexible to work shifts
• Strong upselling skills
• Problem-solving under pressure
• Excellent customer service & active listening
• Friendly, courteous and service-oriented
• Team player and independent worker
• Clear staff and guest communication
• Honest, trustworthy, detail-oriented
• Presentable and well-spoken
• Leads by example, proactive
• Interpersonal and leadership skills

Responsibilities

• Provide range of therapeutic and relaxation treatments
• Assess client needs and recommend treatments
• Deliver exceptional customer service

Skills

Massage

Facials

Manicures

Pedicures

Waxing

Upselling

Customer service

Communication

Teamwork

Problem-solving

Education

Matric

Beauty Diploma (CIDESCO/SAAHSP/ITEC)

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

DESCRIPTION:

A Spa Therapist is a skilled professional who provides a range of therapeutic and relaxation treatments to clients in the spa. Their primary goal is to create a serene and rejuvenating experience for guests and work closely with clients, assessing their needs, recommending treatments and delivering exceptional customer service.

• Matric
• 2 Year minimum Beauty Diploma, preferably CIDESCO, SAAHSP and/or ITEC
• Minimum of 3 years’ experience as a Spa Therapist in a reputable Spa
• Must be qualified in the following: massage, facials, manicures, pedicures, waxing, wraps.
• Flexible and available to work shifts.
• Strong upselling skills
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.