Soweto IT Support Specialist - On-Site Tech Hero

Placements24; Soweto; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career training opportunities

Supportive team atmosphere

Job summary

Placements24 in Soweto is seeking a dedicated IT Support Specialist to provide frontline technical assistance for hardware, software, and networks. You will be the first point of contact for users, ensuring timely resolution and clear communication.

This on-site role offers a supportive IT team, opportunities for training and career growth, and a friendly Soweto community presence; prior IT support experience and customer-service orientation are valued.

Qualifications

• High school diploma; CompTIA A+ certification desirable.
• 1–2 years IT support experience or similar role.
• Proficiency with Windows and macOS and common applications.
• Familiarity with basic networking and hardware troubleshooting.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support to users via phone, email, and in-person for hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues, escalating when necessary.
• Maintain IT inventory and manage asset lifecycle.
• Create and maintain IT documentation and user guides.

Skills

Customer service

Troubleshooting

Hardware

Software

Networking basics

Communication

Education

High school diploma

CompTIA A+

Tools

Windows

macOS

Printers & scanners

Job description

Placements24 in Soweto is seeking a dedicated IT Support Specialist to provide frontline technical assistance for hardware, software, and networks. You will be the first point of contact for users, ensuring timely resolution and clear communication.

This on-site role offers a supportive IT team, opportunities for training and career growth, and a friendly Soweto community presence; prior IT support experience and customer-service orientation are valued.