Senior Auto Workshop Manager – Lead Service Excellence

Placements24; Vereeniging; In loco; ZAR 900.000 - 1.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive executive-level salary

Performance-based bonuses

Comprehensive benefits package

Career development opportunities

Descrizione del lavoro

Placements24 is seeking an experienced Automotive Workshop Manager in Vereeniging to lead a busy multi-brand service department. You will oversee daily workshop operations, mentor service advisors and technicians, and drive customer satisfaction and profitability.

The role requires strong leadership, DMS proficiency, and a solid track record in automotive service management. A focus on safety, process improvement, and collaboration with other departments is essential.

Competenze

• Proven experience in a senior management or leadership role within an automotive workshop or dealership.
• Strong understanding of automotive service operations, diagnostics, and repair processes.
• Excellent leadership, team management, and interpersonal skills.
• Demonstrated ability to drive profitability and control costs within a service department.
• Proficiency in using dealership management systems (DMS) and related software.
• Excellent customer service and communication skills.

Mansioni

• Oversee daily operations of the workshop, ensuring efficiency and productivity.
• Mentor and motivate a team of service advisors and technicians.
• Ensure high standards of customer service and satisfaction.
• Monitor KPIs related to sales, efficiency, and profitability.
• Develop strategies to enhance workshop operations and customer retention.

Conoscenze

Leadership

Team management

Customer service

Financial acumen

DMS software

Communication

Problem solving

Valid driver's license

Strumenti

DMS software

Descrizione del lavoro

Placements24 is seeking an experienced Automotive Workshop Manager in Vereeniging to lead a busy multi-brand service department. You will oversee daily workshop operations, mentor service advisors and technicians, and drive customer satisfaction and profitability.

The role requires strong leadership, DMS proficiency, and a solid track record in automotive service management. A focus on safety, process improvement, and collaboration with other departments is essential.