Soft Services Lead: Contracts & Vendor Performance

Profile Personnel; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A service management firm in Cape Town is seeking a Services Manager to oversee service contracts and ensure performance standards are met across soft services. The role involves managing operational efficiency, vendor performance, and compliance with health and safety regulations. Ideal candidates will have experience in contract management, strong organizational skills, and the ability to work with cross-functional teams. This position offers a platform for enhancing service delivery and operational performance.

Qualifications

• Proven experience in contract management and service delivery oversight.
• Strong organizational, multitasking, and communication skills.
• Experience managing cross‑functional teams and service providers.
• Technical background in managing operational services.
• Experience collaborating with Procurement on contract alignment and vendor management.

Responsibilities

• Ensure service providers meet performance standards outlined in SLAs.
• Oversee contract compliance and adherence to service‑level obligations.
• Manage contract renewals, modifications, and amendments.
• Optimize service delivery and drive continual improvements.
• Oversee daily operations of applicable services.

Skills

Contract management

Service delivery oversight

Strong organizational skills

Communication skills

Analytical abilities

Problem-solving

Knowledge of health and safety regulations

Customer-focused

Budget management

Tools

Facilities management software

Job description

A service management firm in Cape Town is seeking a Services Manager to oversee service contracts and ensure performance standards are met across soft services. The role involves managing operational efficiency, vendor performance, and compliance with health and safety regulations. Ideal candidates will have experience in contract management, strong organizational skills, and the ability to work with cross-functional teams. This position offers a platform for enhancing service delivery and operational performance.