Service Contracts & Performance Manager

Profile Personnel; East London; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading services management company in South Africa, Eastern Cape, East London is seeking a Services Manager to oversee service contracts and ensure performance standards are met. The role involves managing operational services and fostering vendor relationships, alongside compliance and performance monitoring. Ideal candidates must demonstrate proficiency in facilities management software and possess strong analytical skills. This position focuses on enhancing service delivery and ensuring alignment with organizational objectives.

Responsibilities

• Manage service contracts ensuring performance standards are met.
• Oversee contract compliance and performance adherence.
• Implement strategies to enhance vendor relationships.
• Act as the liaison between the Facilities Management team and departments.
• Track KPIs to measure service performance.

Skills

Proficiency in facilities management software

Strong analytical and problem-solving abilities

Knowledge of health and safety regulations

Experience in budget management and cost control

Customer-focused with a commitment to service excellence

Job description

A leading services management company in South Africa, Eastern Cape, East London is seeking a Services Manager to oversee service contracts and ensure performance standards are met. The role involves managing operational services and fostering vendor relationships, alongside compliance and performance monitoring. Ideal candidates must demonstrate proficiency in facilities management software and possess strong analytical skills. This position focuses on enhancing service delivery and ensuring alignment with organizational objectives.