Contracts & Service Excellence Lead

AtripleA recruitment & temps; Durban; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading recruitment agency in Durban is looking for a Contracts Manager to oversee service operations and ensure all customer interactions meet company KPIs. You will lead a service team, focus on customer satisfaction, and manage maintenance of contract equipment. Ideal candidates will have a forklift qualification or extensive service management experience, alongside strong knowledge of health and safety regulations. This role offers an opportunity to drive excellence while supporting a skilled team.

Qualifications

• At least 7 years of service management experience.
• Knowledge of relevant legislation regarding health and safety.
• Proficient in computer applications like Excel and PowerPoint.

Responsibilities

• Lead the contracts service team to meet revenue and profit growth targets.
• Visit contract customers to evaluate service satisfaction.
• Manage costs for contract machinery and ensure quality maintenance.

Skills

Forklift technical qualification

Service management experience

Health and safety knowledge

Relevant computer skills (e-mail, Excel, Word, PowerPoint)

Job description

A leading recruitment agency in Durban is looking for a Contracts Manager to oversee service operations and ensure all customer interactions meet company KPIs. You will lead a service team, focus on customer satisfaction, and manage maintenance of contract equipment. Ideal candidates will have a forklift qualification or extensive service management experience, alongside strong knowledge of health and safety regulations. This role offers an opportunity to drive excellence while supporting a skilled team.