Head of Professional Services & Operations

Ontec South Africa; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading engineering services firm in Cape Town is seeking a Professional Services Manager responsible for integrating core operational and technical divisions. This senior role involves strategic oversight of regional operations, project management, and customer service excellence. Ideal candidates should have over 15 years of experience in operations management, preferably in engineering, with a proven track record of successful project delivery and client relationship management. The position offers an opportunity to drive innovation and operational efficiency.

Qualifications

• Minimum of 15+ years' progressive experience in a senior operations or professional services management role.
• Proven experience managing multi-disciplinary teams across geographically dispersed operations.
• Strong strategic thinking and business acumen.

Responsibilities

• Provide strategic direction across assigned departments.
• Oversee regional operations ensuring compliance and performance standards.
• Manage Project Management function ensuring on-time delivery of projects.
• Drive innovation within the Smart Technical Centre.
• Develop customer engagement strategies to enhance satisfaction.

Skills

Strategic Leadership

Operations Management

Client Relationship Management

Project Management

Analytical Skills

Problem-Solving

Communication Skills

Education

Relevant degree in Engineering, Business Administration, or Operations Management

Tools

Project Management Methodologies

Job description

A leading engineering services firm in Cape Town is seeking a Professional Services Manager responsible for integrating core operational and technical divisions. This senior role involves strategic oversight of regional operations, project management, and customer service excellence. Ideal candidates should have over 15 years of experience in operations management, preferably in engineering, with a proven track record of successful project delivery and client relationship management. The position offers an opportunity to drive innovation and operational efficiency.