Social Support Officer

Placements24; Randburg; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Hybrid work model

Professional development opportunities

Job summary

Placements24 is seeking a proactive Social Support Officer to serve the Randburg area in Gauteng. The role focuses on delivering comprehensive support to individuals and families facing social challenges, coordinating resources, and developing effective support plans with partners from social services and NGOs.

This hybrid role combines field-based engagement with remote administration, requiring strong communication, empathy, and the ability to manage a caseload independently while navigating

Qualifications

• Bachelor's degree in Social Work, Psychology, or a related social science field.
• At least 3 years of experience in social support, case management, or community outreach.
• Strong knowledge of South Africa's social welfare systems and government resources.

Responsibilities

• Assess the social and practical needs of clients, developing personalized support plans.
• Provide guidance to clients in accessing social grants, housing, employment services, and resources.
• Offer emotional support and counseling to individuals and families navigating difficult situations.
• Liaise with government departments, NGOs, and community organizations to coordinate services and referrals.
• Maintain detailed client records in compliance with privacy regulations.
• Organize and facilitate workshops or information sessions on relevant social issues and available services.

Skills

Communication

Negotiation

Problem-solving

Education

Bachelor's degree in Social Work, Psychology, or related field

Job description

About the Role

Our client is looking for a proactive and resourceful Social Support Officer to join their team serving the Randburg area in Gauteng . This role is dedicated to providing comprehensive support services to individuals and families facing social challenges, helping them access resources and improve their circumstances. You will work collaboratively with community members, social services, and other stakeholders to develop and implement effective support plans. This hybrid position requires a blend of field-based engagement and remote administrative duties, offering flexibility and a significant impact on community well-being.

Key Responsibilities

• Assess the social and practical needs of clients, identifying barriers and developing personalized support plans.
• Provide guidance and assistance to clients in accessing social grants, housing, employment services, and other essential resources.
• Offer emotional support and counseling to individuals and families navigating difficult situations.
• Liaise with government departments, NGOs, and community organizations to coordinate services and facilitate referrals.
• Maintain detailed client records, documenting interactions, progress, and outcomes in compliance with privacy regulations.
• Organize and facilitate workshops or information sessions on relevant social issues and available support services.

Requirements

• Bachelor's degree in Social Work, Psychology, or a related social science field.
• At least 3 years of experience in social support, case management, or community outreach.
• Strong knowledge of social welfare systems, government grants, and community resources in South Africa .
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently and manage a caseload effectively in a hybrid work environment.
• Empathy, resilience, and a commitment to client advocacy.

Benefits

• Competitive salary and benefits package, including medical aid and retirement fund contributions.
• Hybrid work model providing flexibility between remote and on-site work.
• Opportunities for professional development and training.
• Be part of a dedicated team making a real difference in the Randburg community.
• Contribute to empowering individuals and families to overcome social challenges.