Social Media Community Manager

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work in Randburg

Voice of the brand

Job summary

Placements24 is seeking a proactive Social Media Community Manager in Randburg to grow and nurture the online community. You will act as the brand voice, engage customers, and drive meaningful conversations across multiple platforms.

The role focuses on timely responses, relationship building, and employing social listening to support customer satisfaction in a hybrid Randburg office environment.

Qualifications

• Proven experience in community or social media management with a focus on customer engagement.
• Excellent written and verbal communication skills; ability to craft empathetic responses.
• Strong understanding of social media platforms and best practices for online communities.

Responsibilities

• Actively engage with the online community across all social media platforms and respond to comments, messages, and mentions.
• Foster relationships with customers and brand advocates to drive engagement and user-generated content.
• Monitor channels for feedback, issues, and opportunities; escalate to relevant teams as needed.
• Develop and execute community-building initiatives, contests, and campaigns to boost engagement and loyalty.
• Contribute to content strategy by identifying trending topics and audience interests.
• Track and report on engagement metrics, sentiment, and overall community health.

Skills

Community management

Social media management

Customer engagement

Tools

Social media monitoring tools

Job description

About the Role

Our client is seeking an enthusiastic and highly communicative Social Media Community Manager to foster and grow their online community in Randburg . This role is central to building strong relationships with customers, engaging them in meaningful conversations, and acting as the voice of the brand across various social media platforms. You will be responsible for monitoring social media channels, responding to inquiries and comments, and proactively participating in discussions to enhance brand perception and customer loyalty. This is an excellent opportunity for a people-oriented individual to make a tangible difference in customer engagement within a dynamic team environment.

Key Responsibilities

• Actively engage with the online community across all social media platforms, responding to comments, messages, and mentions in a timely and professional manner.
• Foster positive relationships with customers and brand advocates, identifying opportunities for deeper engagement and user-generated content.
• Monitor social media channels for customer feedback, issues, and opportunities, escalating relevant information to customer service and marketing teams.
• Develop and execute community-building initiatives, contests, and campaigns to drive engagement and brand loyalty.
• Contribute to the social media content strategy by identifying trending topics and audience interests.
• Track and report on community engagement metrics, sentiment analysis, and overall community health.

Requirements

• Proven experience as a Community Manager , Social Media Manager, or similar role, with a focus on customer engagement.
• Excellent written and verbal communication skills, with a talent for crafting engaging and empathetic responses.
• Strong understanding of social media platforms and community management best practices.
• Ability to handle customer inquiries and resolve issues effectively and professionally.
• Experience with social media monitoring and analytics tools is a plus.
• A proactive and personable approach to building and nurturing online communities in Randburg .

Benefits

• Competitive salary with opportunities for performance-based recognition.
• A collaborative and supportive team environment in our Randburg office, with flexible hybrid working arrangements.
• Opportunity to be the voice of the brand and directly impact customer satisfaction.
• Professional development and training in community management and digital engagement.
• Be part of a growing company that values its customer relationships.