Social Media Community Manager

Placements24; LegKraal Gate; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Office culture in Mahikeng

Paid holidays

Job summary

Placements24 in Mahikeng is seeking a Social Media Community Manager to grow and nurture the brand’s online community. You will be the voice online, moderating discussions, replying to inquiries, and creating a welcoming brand presence across social channels.

You will be responsible for engaging with followers, running occasional campaigns, and collaborating with designers to craft compelling visuals. This office-based role emphasizes collaboration with the marketing team, developing engagement

Qualifications

• Proven experience as a Community Manager or social media moderator.
• Excellent written and verbal communication with a friendly, approachable tone.
• Strong understanding of social platforms and engagement best practices.
• Office-based role in Mahikeng with close collaboration with the marketing team.

Responsibilities

• Monitor and respond to comments, messages, and mentions across platforms.
• Foster a positive, inclusive online community and encouraging participation.
• Identify customer issues and escalate to relevant internal teams.
• Develop and implement engagement strategies to build brand loyalty.
• Source and curate user-generated content for campaigns.
• Track sentiment and provide insights to the marketing team.

Skills

Community management experience

Social media moderation

Customer-facing

Job description

About the Role

Our client is seeking an enthusiastic and engaging Social Media Community Manager to foster and grow their online community in Mahikeng. This role is central to building strong relationships with customers, responding to inquiries, and creating a positive and interactive brand presence across social channels. You will be the voice of the brand online, responsible for moderating discussions, identifying user-generated content opportunities, and ensuring a high level of customer engagement. The position is office-based in Mahikeng, encouraging direct team collaboration and immersion in the local market.

Key Responsibilities

• Monitor and engage with our community across all social media platforms, responding to comments, messages, and mentions promptly and professionally.
• Foster a positive and inclusive community environment, encouraging user participation and dialogue.
• Identify and elevate customer issues or feedback to relevant internal teams for resolution.
• Develop and implement community engagement strategies to increase brand loyalty and advocacy.
• Source and curate user-generated content for potential use in marketing campaigns.
• Track community sentiment and provide insights to the marketing team on customer perceptions and trends.

Requirements

• Proven experience as a Community Manager, Social Media Moderator, or similar customer-facing role.
• Excellent written and verbal communication skills, with a friendly and approachable tone.
• Deep understanding of social media platforms and their respective community engagement best practices.
• Strong customer service orientation and problem-solving abilities.
• Ability to remain calm and professional in challenging online interactions.
• Comfortable working in an office environment in Mahikeng and collaborating closely with the marketing team.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development in community management and social media.
• A supportive and collaborative office culture in Mahikeng.
• Paid time off and company-recognized holidays.