Social Media and Community Manager

Placements24; Polokwane; Hybrid; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Retirement planning support

Growth opportunities

Hybrid work model

Job summary

Placements24 in Polokwane seeks a Social Media and Community Manager to lead online engagement, create content, and manage brand reputation. You will develop strategies, build a loyal community, and monitor trends across platforms.

Ideal candidates will have 2–4 years of experience, strong content creation skills, and proficiency with social media analytics. The role offers a hybrid model and growth opportunities.

Qualifications

• Bachelor's degree in Marketing, Communications, Public Relations, or related field.
• 2–4 years managing social media platforms and online communities.
• Proven ability to create engaging social content.
• Strong understanding of social KPIs and analytics tools.
• Excellent communication and customer service skills.
• Experience with social media management tools like Hootsuite and Buffer.

Responsibilities

• Develop and implement social media strategies across platforms.
• Create and manage engaging content (images, video, text).
• Monitor channels for trends, feedback, and competition.
• Respond to comments and queries in a timely, professional manner.
• Grow the online community through active engagement.
• Analyze metrics and report to optimize future strategies.

Skills

Social media management

Content creation

Community building

Analytics

Excellent communication

Customer service

Education

Bachelor's degree in Marketing/Communications/Public Relations

Tools

Hootsuite

Buffer

Job description

About the Role

Our client is seeking an energetic and skilled Social Media and Community Manager to lead their online engagement efforts in Polokwane . This role is responsible for developing and executing social media strategies, fostering community interaction, and managing the brand's online reputation. You will be the voice of the brand across various social platforms, driving engagement and building a loyal online community. The ideal candidate is passionate about social media trends, understands community dynamics, and excels at creating impactful online conversations.

Key Responsibilities

• Develop and implement engaging social media strategies across relevant platforms.
• Create, curate, and manage published content (images, video, written) to build meaningful connections.
• Monitor social media channels for industry trends, customer feedback, and competitor activity.
• Respond to comments and customer queries in a timely and professional manner.
• Foster and grow the online community through active engagement and relationship building.
• Analyze social media metrics and report on performance to optimize future strategies.

Requirements

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
• 2-4 years of experience managing social media platforms and online communities.
• Proven ability to create engaging and effective social media content.
• Strong understanding of social media KPIs and analytics tools.
• Excellent communication, interpersonal, and customer service skills.
• Experience with social media management tools (e.g., Hootsuite, Buffer).

Benefits

• Competitive salary and performance-based incentives.
• Health insurance and retirement planning support.
• Opportunities for creative expression and professional growth.
• A vibrant team environment in Polokwane .
• Flexible working hours and hybrid work model.