Online Community Manager

Placements24; Bloemfontein; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Medical, dental, and vision insurance

Professional development

Job summary

Placements24 is seeking an Online Community Manager to cultivate and grow our brand presence in Welkom. You will engage users, moderate discussions, and gather feedback to inform product and marketing strategies.

This on-site role emphasizes local engagement and relationship-building within the community. Responsibilities include content creation across platforms, monitoring conversations, and identifying key influencers.

Qualifications

• Proven experience as an Online Community Manager or similar role.
• Excellent communication, interpersonal, and moderation skills.
• Ability to build and engage online communities.
• Familiarity with social media platforms and community tools.
• Strong brand voice and professional representation.
• Ability to work on-site in Welkom with team.

Responsibilities

• Develop and implement strategies to foster a strong, engaged online community.
• Create and share relevant content across social media channels, forums, and other online platforms.
• Actively monitor online conversations, respond to comments and inquiries, and manage user-generated content.
• Moderate online discussions to ensure a safe, respectful, and on-brand environment.
• Identify and engage with key influencers and brand advocates within the community.
• Gather community feedback and insights to inform marketing strategies and product development.

Skills

Online community management

Communication

Moderation

Community building

Social media tools

Brand representation

Team collaboration

Job description

About the Role

Our client is seeking a vibrant and experienced Online Community Manager to cultivate and grow their online presence in Welkom . This role is essential for building and nurturing relationships with customers and stakeholders across various digital platforms, fostering a positive and interactive brand community. You will be the voice of the brand online, engaging users, moderating discussions, and gathering valuable feedback to inform product and marketing strategies. This is an on-site position, requiring your active presence to drive local engagement and build strong connections within the community.

Key Responsibilities

• Develop and implement strategies to foster a strong, engaged, and positive online community.
• Create and share relevant content across social media channels, forums, and other online platforms.
• Actively monitor online conversations, respond to comments and inquiries, and manage user-generated content.
• Moderate online discussions to ensure a safe, respectful, and on‑brand environment.
• Identify and engage with key influencers and brand advocates within the community.
• Gather community feedback and insights to inform marketing strategies and product development.

Requirements

• Proven experience as an Online Community Manager or similar role.
• Excellent communication, interpersonal, and moderation skills.
• Demonstrated ability to build and engage online communities.
• Familiarity with various social media platforms and community management tools.
• Strong understanding of brand voice and ability to represent the company professionally.
• Ability to work effectively in a team-oriented, on‑site environment in Welkom .

Benefits

• Competitive salary and performance incentives.
• Comprehensive medical, dental, and vision insurance plans.
• Opportunities for professional development and training.
• A collaborative and supportive team atmosphere.
• Engage directly with a growing customer base in Welkom .