ServiceNow Developer

ATS Client; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

ATS Client is seeking a skilled ServiceNow Developer to design and implement ServiceNow applications, workflows, and integrations across Incident, Problem, Change, Service Catalog, and Knowledge Management. The role focuses on automating processes, building portals and dashboards, and ensuring secure, scalable performance.

You will collaborate with IT and business stakeholders to capture requirements, deliver technical specifications, and support upgrades and deployments while maintaining

Qualifications

• Experience designing and developing ServiceNow applications and modules.
• Ability to create and maintain ServiceNow workflows and scripts.
• Experience with integrations using REST and SOAP.
• Collaborate with stakeholders to gather requirements and translate to technical specs.
• Develop portals, dashboards and reports for insights.
• Ensure performance, security and scalability of the ServiceNow platform.
• Produce documentation for configurations and integrations.
• Participate in upgrades and deployments with minimal disruption.
• Provide training and guidance to end-users and IT staff.
• Stay updated with ServiceNow features, updates and best practices.

Responsibilities

• Develop and customize ServiceNow applications and modules, incl. Incident, Problem, Change, Service Catalog, Knowledge Management.
• Design and implement workflows, business rules, and scripts to automate processes.
• Create and maintain integrations with external systems using REST, SOAP, and other APIs.
• Collaborate with stakeholders to gather requirements and translate to specs.
• Develop and maintain ServiceNow portals, dashboards and reports for insights.
• Ensure performance, security and scalability of the platform through monitoring and optimization.
• Develop and maintain documentation for configurations, customizations and integrations.
• Manage upgrades, patches and releases with minimal disruption to users.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Stay updated with new features and best practices and apply them.

Skills

ServiceNow development

Incident/Problem/Change mgmt

Workflows design

Scripting (JavaScript)

Integrations REST/SOAP

Tools

ServiceNow

REST APIs

SOAP

Job description

About the job

ServiceNow Developer

Responsibilities

• Develop and customize ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Design and implement ServiceNow workflows, business rules, and scripts to automate processes and enhance functionality.
• Create and maintain ServiceNow integrations with external systems using REST, SOAP, and other APIs.
• Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications.
• Develop and maintain ServiceNow portals, dashboards, and reports to provide actionable insights and data visibility.
• Ensure the performance, security, and scalability of the ServiceNow platform through regular monitoring and optimization.
• Develop and maintain documentation related to ServiceNow configurations, customizations, and integrations.
• Implement and manage ServiceNow upgrades, patches, and releases, ensuring minimal disruption to users.
• Provide technical support and troubleshooting for ServiceNow-related issues, resolving them in a timely and effective manner.
• Stay updated with the latest ServiceNow features, updates, and best practices, and apply them to improve the platform.
• Collaborate with other IT teams to ensure seamless integration and operation of ServiceNow with existing systems and processes.
• Develop and enforce ServiceNow development standards, guidelines, and best practices to ensure high-quality deliverables.
• Conduct regular code reviews and provide feedback to ensure adherence to standards and best practices.
• Participate in the planning and execution of ServiceNow projects, including scoping, development, testing, and deployment.
• Provide training and guidance to end-users and other IT staff on ServiceNow functionalities and best practices.
• Identify opportunities for process improvements and implement solutions to enhance the efficiency and effectiveness of ServiceNow services.
• Respond to and resolve escalated support tickets related to ServiceNow in a timely and effective manner.
• Develop and maintain ServiceNow automation scripts for routine administrative tasks.
• Generate and analyze reports on ServiceNow usage, performance, and incidents.
• Lead initiatives to enhance user adoption and effective utilization of ServiceNow tools.
• Coordinate with ServiceNow support for issue resolution and service enhancements.
• Participate in the development and enforcement of IT policies and procedures related to ServiceNow.
• Ensure compliance with industry standards and regulatory requirements for ServiceNow services.
• Identify and mitigate risks associated with ServiceNow implementations and customizations.