Service & Workshop Coordinator — Scheduling, Upsell & Customer Care

Combined Motor Holdings Limited

Midrand

On-site

ZAR 180,000 - 300,000

Full time

3 days ago

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Job summary

Combined Motor Holdings Limited is seeking a Service Advisor to act as the primary link between customers and technicians at a dealership. The role encompasses customer service, sales and workshop coordination, with responsibilities ranging from pre-delivery checks to accurate job costing.

The position involves managing daily schedules, invoicing, quotes and upselling relevant maintenance options while ensuring clear communication in English, and ideally Afrikaans, within a busy dealership

Qualifications

Experience in service, sales or admin roles.
Ability to plan, prioritize, and manage schedules.
Strong communication in English; Afrikaans helpful.

Responsibilities

Conduct pre-delivery quality checks to ensure all work is completed.
Identify opportunities to upsell additional services, maintenance plans, or repairs.
Invoice orders out.
Generate quotes.
Confirm the dates and times with the customers before scheduling for a job.
Manage daily schedules for jobs to be completed by technicians.
Stock takes every second week.
Open job cards with complete accuracy.
Track parts requirements with the Parts Department to avoid delays.
Report or resolve variances.
Ensure all work is costed accurately before invoicing.