Service Manager - Midrand

Bonafide Human Capital (Pty) Ltd; Gauteng; On-site; ZAR 520,000 - 700,000; Full time

Job summary

Bonafide Human Capital (Pty) Ltd, acting on behalf of an automotive dealer client, seeks an experienced EE Service Manager for a high-volume Johannesburg North dealership. The role requires a qualified motor mechanic and relevant management experience to drive service profitability and customer satisfaction.

The incumbent will report to the Dealer Principal, oversee service department operations, monitor budgets, and lead staff development while ensuring compliance with OE standards and service

Qualifications

• Matric required; post-matric qualification in management will be advantageous.
• Fully computer literate with Microsoft Office suite.
• Experience in service department management in automotive environment preferred.

Responsibilities

• Customer focused management.
• Excellent negotiation skills.
• Excellent people management skills.
• Focus on driving performance.

Skills

Negotiation skills

People management

Motivation

Attention to detail

Education

Matric

Management qualification (advantage)

Tools

Microsoft Office

Job description

Our automotive dealer client based in JHB North currently has a vacancy for an experienced and qualified EE Service Manager at a high-volume dealership.

Must be qualified technician (Motor Mechanic related Trade Qualification)

Job Description

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline, and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Ability to effectively communicate with OE and driving their various standards.
• Strong drive to grow, develop skills within the Service Department.

Position Overview

The position will report to the Dealer Principal (DP). The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.

Specific Role Responsibilities

• Customer focused management
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance

Qualifications and Experience

• Matric
• Relevant post matric qualification in Management will be an advantage.
• Fully computer literate - Microsoft package

Skills and Personal Attributes

• Relevant Driver’s License
• Strong motivational skills
• Attention to detail
• Jobseekers