Service Manager - Midrand

Bonafide Human Capital Pty (Ltd); Midrand; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Bonafide Human Capital (Pty) Ltd client, an automotive dealer in JHB North, seeks an experienced EE Service Manager to lead a busy Service Department. This role reports to the Dealer Principal and focuses on profitability, customer satisfaction, and staff performance, with accountability for budgets, labour efficiency, and service standards.

required qualifications include Matric, a post-matric management qualification, and full computer literacy (Microsoft Office); a valid driver’s license is

Qualifications

• Matric and post-matric management qualification preferred.
• Fully computer literate with Microsoft Office proficiency.
• Driver’s license is required.

Responsibilities

• Customer focused management
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance

Skills

Negotiation

People management

Performance-driven

Customer focus

Education

Matric

Post-matric qualification in Management

Tools

Microsoft Office

Job description

Our automotive dealer client based in JHB North currently has a vacancy for an experienced and qualified EE Service Manager at a high-volume dealership.

Must be qualified technician (Motor Mechanic related Trade Qualification).

Job Description

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• Supervision of staff, management of performance, discipline, and other staff management related functions.
• Ability to ensure Service Department achieves budget objectives through daily, weekly, and monthly monitoring and control of accounts, operating controls, and composite figures.
• Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity, and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Ability to effectively communicate with OE and driving their various standards.
• Strong drive to grow, develop skills within the Service Department.

Position Overview

The position will report to the Dealer Principal (DP) The main purpose of the job is to ensure efficient and profitable operation of the Service Department by meeting the objectives that cover the Service Department’s operating policies and standards to achieve both high levels of customer satisfaction, retention, and profitability.

Specific Role Responsibilities

• Customer focused management
• Excellent negotiation skills
• Excellent people management skills
• Focus on driving performance

Qualifications And Experience

• Matric
• Relevant post matric qualification in Management will be an advantage.
• Fully computer literate - Microsoft package

Skills and Personal Attributes

• Relevant Driver’s License
• Strong motivational skills
• Attention to detail