Service Coordinator & Billing Specialist

Kontak Recruitment; Johannesburg; On-site; ZAR 156,000 - 201,000; Full time

Job summary

Kontak Recruitment is seeking a Service Controller in Johannesburg (office-based). The role requires coordinating service calls, stock planning, and billing support while maintaining strong customer relationships and accurate records.

The position is permanent, offering office-based work in Orange Grove with a monthly CTC of R14 000–R18 000. Candidates should have Grade 12, a valid driver’s license, bookkeeping basics, Excel, Word, and experience with quotes and invoices.

Qualifications

• Completed Grade 12.
• Valid driver’s license.
• Basic bookkeeping skills and strong numerical ability.
• Experience using Sage Accounting or a similar accounting package.
• Strong Microsoft Excel skills.
• Proficiency in Microsoft Word.
• Experience generating quotes and invoices.
• Strong office administration, organisation and follow-up skills.
• Meticulous attention to detail and the ability to manage a high volume of records accurately.
• Strong customer service, telephone and people skills.

Responsibilities

• Manage service-call queries from initial logging through to satisfactory resolution.
• Coordinate and follow up on outstanding service matters.
• Plan, forecast and manage stock requirements.
• Assist with gathering and preparing information for monthly billing.
• Generate customer quotes and invoices.
• Handle ad hoc sales to customers.
• Organise and maintain accurate office and service records.
• Maintain professional, long-term working relationships with customers.
• Provide reliable administrative support within the Service Department.

Skills

Customer service

Office administration

Attention to detail

Stock management

Quotes & invoices

Education

Grade 12

Tools

Sage Accounting

Microsoft Excel

Microsoft Word

Job description

Kontak Recruitment is seeking a Service Controller in Johannesburg (office-based). The role requires coordinating service calls, stock planning, and billing support while maintaining strong customer relationships and accurate records.

The position is permanent, offering office-based work in Orange Grove with a monthly CTC of R14 000–R18 000. Candidates should have Grade 12, a valid driver’s license, bookkeeping basics, Excel, Word, and experience with quotes and invoices.