Service Controller

Kontak Recruitment; Johannesburg; On-site; ZAR 156,000 - 201,000; Full time

Job summary

Kontak Recruitment is assisting with a Service Controller position based in Orange Grove, Johannesburg.

You will own service coordination in a small office-automation after-sales environment, handling service calls, stock, invoicing and customer relationships.

Qualifications

• Grade 12 with Mathematics.
• Valid driver’s licence.
• Basic bookkeeping skills and strong numerical ability.
• Experience using Sage Accounting or a similar accounting package.
• Strong Microsoft Excel skills.
• Proficiency in Microsoft Word.
• Experience generating quotes and invoices.
• Strong office administration, organisation and follow-up skills.
• Meticulous attention to detail and the ability to manage a high volume of records accurately.
• Strong customer service, telephone and people skills.

Responsibilities

• Manage service-call queries from initial logging through to satisfactory resolution.
• Coordinate and follow up on outstanding service matters.
• Plan, forecast and manage stock requirementsAssist with gathering and preparing information for monthly billing.
• Generate customer quotes and invoices.
• Handle ad hoc sales to customers.
• Organise and maintain accurate office and service records.
• Maintain professional, long-term working relationships with customers.
• Provide reliable administrative support within the Service Department.

Skills

Math & numeracy

Customer service

Attention to detail

Organisation

Communication

Education

Grade 12 with Mathematics

Tools

Sage Accounting

Microsoft Excel

Microsoft Word

Job description

Service Controller job vacancy inOrange Grove, Johannesburg.

We are looking for a Service Controller for an office-based job vacancy in Orange Grove, Johannesburg.

Take ownership of service coordination within a small, customer-focused office-automation after-sales business.

This varied role offers exposure to service calls, stock management, billing support, customer relationships and general service administration.

Salary: R14 000 – R18 000 CTC per month.

Minimum Requirements

• Grade 12 with Mathematics
• Valid driver’s licence
• Basic bookkeeping skills and strong numerical ability
• Experience using Sage Accounting or a similar accounting package
• Strong Microsoft Excel skills
• Proficiency in Microsoft Word
• Experience generating quotes and invoices
• Strong office administration, organisation and follow-up skills
• Meticulous attention to detail and the ability to manage a high volume of records accurately
• Strong customer service, telephone and people skills

Duties and Responsibilities

• Manage service-call queries from initial logging through to satisfactory resolution
• Coordinate and follow up on outstanding service matters
• Plan, forecast and manage stock requirementsAssist with gathering and preparing information for monthly billing
• Generate customer quotes and invoices
• Handle ad hoc sales to customers
• Organise and maintain accurate office and service records
• Maintain professional, long-term working relationships with customers
• Provide reliable administrative support within the Service Department