Major Accounts Service Controller – Service Center Lead

AtripleA recruitment & temps; Johannesburg; On-site; ZAR 223,200 - 279,000; Full time

Job summary

A recruitment agency in Johannesburg seeks a Service Controller for managing service schedules and customer interactions. The role requires a Grade 12 qualification and experience in call centre service administration. Responsibilities include maintaining service schedules, scheduling technician visits, and ensuring customer satisfaction post-service. Ideal candidates will have strong computer skills and the ability to work under pressure, aiming for 100% service completion every time.

Qualifications

• Must have Grade 12 qualification.
• At least 1 year of call centre service admin experience.
• Relevant computer skills including email and office software.

Responsibilities

• Maintain service schedule on ADP accurately.
• Schedule services with customers and ensure compliance.
• Open and manage service WIP using service app & Webb fleet.
• Follow up with customers post-service and record feedback.
• Ensure technicians are dispatched effectively to control costs.

Skills

Call centre service admin experience

Computer skills (email, Excel, Word, PowerPoint)

Ability to work under pressure

Deadline management

Education

Grade 12

Job description

A recruitment agency in Johannesburg seeks a Service Controller for managing service schedules and customer interactions. The role requires a Grade 12 qualification and experience in call centre service administration. Responsibilities include maintaining service schedules, scheduling technician visits, and ensuring customer satisfaction post-service. Ideal candidates will have strong computer skills and the ability to work under pressure, aiming for 100% service completion every time.