Service Advisor

Volvo Group; White River; On-site; ZAR 30,000 - 42,000; Full time

Job summary

A leading automotive company in White River, South Africa, is looking for a professional to ensure effective sales performance and manage workshop administration. Key responsibilities include customer satisfaction, invoicing, and monitoring work progress. Candidates should have a Matric/N4 and preferably an Administration Diploma with at least 2 years of experience in a workshop environment. Strong planning, technical knowledge, and good communication skills are essential.

Qualifications

• Minimum of 2 years strong administration experience in a workshop environment.

Responsibilities

• Ensure effective sales performance of the allocated area.
• Handle customer satisfaction and complaints.
• Plan workshop utilization capacity.
• Prepare retail invoicing and claim handling.
• Open and process job cards for repairs and services.

Skills

Planning & organization

Product knowledge

Technical knowledge

Good verbal and written communication skills

Good customer service skills

Accuracy and attention to detail

Ability to work under pressure

Good time management

Education

Matric / N4

Administration Diploma

Job description

What you will do

Purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Reporting

This role reports to the Branch Manager.

Job Objectives

• Customer satisfaction and complain handling.
• Planning the workshop utilisation capacity.
• Calculation & preparation for retail invoicing, internal invoicing and claim handling.
• To open and process job cards for repairs, maintenance and service.
• To Transfer all relevant information from job card to computer system accurately.
• To close job cards and monitor work in progress.
• To be the liaison person between the customer and Volvo.
• To assist Technicians with VST’s & RST’s. To assist with the Workshop administration duties.
• To check and maintain maintenance parts store. To assist with Health & Safety requirements of the branch. To conduct regular checks on Company vehicles as per the company policy.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring :

Qualification & Job Experience

• Matric / N4.
• Administration Diploma (an advantage).
• 2 year minimum strong administration in a workshop environment.

Key Competencies

• Planning & organization.
• Product knowledge.
• Technical knowledge.
• Good verbal and written communication skills.
• Ability to plan and organise.
• Good customer service skills.
• Accuracy and attention to detail.
• Ability to work under pressure.
• Good Time management.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date : 22 September 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.