Service Advisor

Helderberg Personnel CC; Stellenbosch; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Incentive scheme

Job summary

Helderberg Personnel CC is seeking a customer-focused service adviser to be the primary contact for vehicle service and maintenance at the dealership. The role emphasizes clear communication, accurate estimates, and effective coordination with technicians and customers.

Ideal candidates have a tertiary qualification, 2+ years in service or sales, and strong computer skills. Competitive salary, incentives, medical aid, and provident fund benefits are offered.

Qualifications

• Minimum 2 years experience in a service or sales-oriented position.
• Tertiary qualification is required.
• A Technical qualification would be advantageous.
• Dealership experience would be beneficial.
• Computer literate (Office Suite).
• Good team player and deadline-driven.
• Excellent customer service and customer-oriented.

Responsibilities

• Greet customers promptly and determine their service needs and concerns.
• Provide accurate and timely estimates for repair and maintenance services.
• Explain technical issues in clear, non-technical terms to customers.
• Maintain ongoing communication with customers regarding status of their vehicle service.
• Follow up with customers post-service to ensure satisfaction.
• Schedule service appointments to optimise workshop capacity.
• Coordinate with technicians to ensure timely completion.
• Ensure parts and supplies are available prior to service.
• Create detailed service orders and record relevant vehicle information.
• Maintain customer records including warranty and service history.
• Manage service-related invoicing and payment processing.
• Oversee quality of service and customer satisfaction.
• Handle complaints professionally and escalate when needed.
• Stay up to date with product knowledge and promotions.
• Collaborate with service, parts, and sales teams and report metrics.

Skills

Experience (2+ yrs)

Communication

Customer Service

Teamwork

Office Suite

Deadline Driven

Dealership exposure

Education

Tertiary qualification

Technical qualification advantageous

Tools

Office Suite

Job description

The main purpose of this role is to be the primary point of contact for customers seeking vehicle service and maintenance at their dealership. The ideal candidate will have excellent communication skills, a strong understanding of automotive systems, and a passion for providing outstanding customer service i

Requirements

• Tertiary qualification
• A Technical qualification would be advantageous
• Minimum 2 years experience in a Service or sales-oriented position
• Dealership experience would be beneficial
• Computer literate (Office Suite)
• Good team player
• Deadline and result-driven
• Excellent customer service and customer-oriented

Duties will include, but not limited to:

Customer Interaction & Communication

• Greet customers promptly and professionally, determining their service needs and concerns.
• Provide accurate and timely estimates for repair and maintenance services.
• Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.
• Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.
• Follow up with customers post-service to ensure satisfaction and resolve any concerns.

Service Scheduling & Coordination

• Schedule service appointments in a way that optimises workshop capacity while meeting customer needs.
• Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time frames.
• Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service.

Documentation & Record-Keeping

• Create detailed service orders, recording all relevant vehicle information, concerns, and work performed.
• Maintain accurate and up-to-date customer records, ensuring that warranty information and service history are properly logged.
• Manage service-related invoicing and payment processing, ensuring accuracy and timeliness.

Quality Control & Customer Satisfaction

• Oversee the quality of service work performed by technicians, ensuring that work is completed to company standards.
• Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences.
• Handle customer complaints and concerns professionally, escalating issues to management when necessary.

Product & Service Knowledge

• Keep up to date with product knowledge, including new models, services, and promotions offered by the company.
• Be an advocate for the dealerships services, promoting special offers and services to customers as appropriate.

Team Collaboration & Reporting

• Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service.
• Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume.

A highly competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions