Service Advisor | Motor Industry

Staff Unlimited Recruitment; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Career development

Job summary

Staff Unlimited Recruitment seeks a Service Advisor for an automotive service provider in the Eastern Cape. You will greet customers, capture service needs, and clearly explain repair options while keeping clients informed throughout the process.

Coordinate with workshop controllers, prepare quotations, and process invoices. The role requires 2–3 years in automotive service, strong communication, and the ability to interpret technician reports.

Qualifications

• 2–3 years of experience in automotive service environment.
• Strong communication and customer service skills.
• Ability to interpret technical reports from technicians.
• Good time management and organizational skills.
• Basic knowledge of heavy vehicle systems including diesel engines and electrical systems.

Responsibilities

• Greet customers and understand service needs.
• Process job cards, schedule appointments and prioritise repairs.
• Coordinate with workshop controllers and technicians for timely completion.
• Prepare quotations, estimates and process invoices.
• Maintain customer records and service histories.

Skills

Communication

Customer service

Technical report interpretation

Time management

Software proficiency

Tools

DMS

Job description

Are you ready to drive operational excellence in the automotive service sector? Our client, a prominent player in the automotive industry, is seeking a dedicated Service Advisor to play a pivotal role in enhancing customer satisfaction and streamlining workshop operations.

Where You'll Make an Impact:

• Greet customers and accurately understand their vehicle service or repair needs.

• Record vehicle faults and customer requests precisely.

• Explain repair recommendations, costs, and obtain approval before work commences.

• Keep customers informed throughout the service process.

• Resolve customer concerns professionally and efficiently.

• Open and process job cards, schedule appointments, and prioritize urgent repairs.

• Coordinate with workshop controllers and technicians to ensure timely completion of work.

• Review technician reports and effectively communicate findings to clients.

• Advise on preventive maintenance based on vehicle mileage or usage.

• Liaise with the parts department to ensure timely parts procurement.

• Prepare quotations, estimates, and process invoices.

• Maintain detailed service histories and customer records.

• Assist in warranty claim processes and ensure compliance with manufacturer standards.

• Build strong relationships with fleet managers and transport companies.

• Coordinate scheduled maintenance and review service contracts.

• Promote safety standards and dealership procedures.

Duties:

• Customer engagement and service explanation

• Job card processing and scheduling

• Parts procurement and warranty documentation

• Customer records and follow-up

• Compliance with safety and manufacturer standards

Requirements:

• 2 to 3 years experience in an automotive service environment

• Strong communication and customer service skills

• Ability to interpret technical reports

• Time management and organizational skills

• Basic knowledge of heavy vehicle systems including diesel engines, transmissions, brakes, and electrical systems

• Proficiency in relevant software and dealership systems

Nice to Have:

• Additional certifications or training in automotive technology

• Experience with fleet management and maintenance scheduling

What We'll Give You:

• An opportunity to be part of a dynamic team in a growing industry

• Exposure to the latest automotive service standards

• Supportive work environment focused on professional growth