Automotive Service Manager

Placements24; Soweto; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Professional development opportunities

Employee discounts

Job summary

Placements24 is seeking an experienced Automotive Service Manager in Soweto to lead a busy service department. You will supervise service advisors and technicians, drive customer satisfaction, and oversee workshops operations.

The role requires strong leadership, a track record in automotive service management, and a commitment to delivering outstanding customer experiences. Join a reputable dealership team in Johannesburg area.

Qualifications

• Proven ability to lead a service team and ensure high customer satisfaction.
• Strong communication skills and stakeholder engagement.
• Experience improving service department profitability and efficiency.

Responsibilities

• Oversee day-to-day service operations, scheduling, and workflow.
• Lead, train, and motivate service advisors and technicians.
• Ensure exceptional customer service and resolve customer inquiries.
• Manage parts inventory and supplier relationships.
• Monitor departmental finances, budgeting, and profitability.

Skills

Leadership

Customer service

Team management

Communication

Tools

Dealership software

Job description

About the Role

Our client, a leading automotive dealership in Soweto , is seeking an experienced and dynamic Automotive Service Manager to lead their busy service department. This crucial role involves overseeing daily operations, managing a team of service advisors and technicians, ensuring exceptional customer service, and driving profitability. The ideal candidate will have a strong background in automotive service management, excellent leadership qualities, and a commitment to delivering outstanding customer experiences. You will be responsible for maintaining high standards of workmanship and customer satisfaction.

Key Responsibilities

• Manage the day-to-day operations of the service department, including scheduling and workflow.
• Lead, train, and motivate the service team to achieve performance targets and uphold quality standards.
• Ensure exceptional customer service by addressing inquiries, concerns, and resolving issues effectively.
• Oversee parts inventory and manage supplier relationships.
• Monitor service department finances, including budgeting, expense control, and profitability.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong understanding of automotive repair, diagnostics, and parts.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage a team and drive performance.
• Proficiency with dealership management systems and relevant software.

Benefits

• Highly competitive salary with performance-based bonuses.
• Comprehensive health and retirement benefits.
• Opportunities for professional development and career advancement.
• Employee vehicle purchase and service discounts.
• A leadership role in a reputable dealership located in Soweto .