Automotive Service Manager

Placements24; Durban; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Base salary + incentives

Health insurance

Retirement benefits

Company vehicle

Fuel allowance

Annual leave

Career advancement

Stimulating work environment

Job summary

Placements24 in Durban seeks an Automotive Service Manager to lead the service department, manage operations, and drive service revenue. You will supervise technicians and service advisors, ensuring efficient workflows and superior customer experiences.

The role requires proven service management experience, strong diagnostic knowledge, and excellent leadership and communication skills, with a focus on growth and quality.

Qualifications

• Experience leading an automotive service department or similar role.
• Strong knowledge of automotive repair, diagnostics and service operations.
• Excellent leadership, communication and interpersonal skills.
• Familiarity with dealership software and standard office tools.
• Focus on customer satisfaction and business growth.
• Relevant automotive tech or business management qualifications are advantageous.

Responsibilities

• Oversee daily service department operations and workflow.
• Recruit, train and motivate technicians and service advisers.
• Ensure high quality customer service and issue resolution.
• Develop strategies to boost service sales and profitability.
• Control parts and inventory; ensure availability for jobs.
• Enforce safety, policy, and manufacturer standards.

Skills

Leadership

Service management

Diagnostics

Communication

Dealership software

Customer focus

Team motivation

Education

Automotive technology qualification

Business management qualification

Tools

Dealership management software

MS Office

Job description

About the Role

Our client, a reputable automotive dealership in Durban , is seeking a dynamic and results-oriented Automotive Service Manager to lead their thriving service department. This pivotal role involves overseeing all aspects of service operations, from customer reception and appointment scheduling to technical diagnostics and quality control. You will be responsible for driving service revenue, ensuring exceptional customer satisfaction, and managing a team of skilled technicians and service advisors, fostering a culture of efficiency, professionalism, and continuous improvement within the workshop.

Key Responsibilities

• Manage daily operations of the service department, ensuring smooth workflow and optimal resource allocation.
• Recruit, train, and motivate a high-performing team of automotive technicians and service advisors.
• Oversee customer service interactions, ensuring a high level of satisfaction and efficient resolution of complaints.
• Develop and implement strategies to increase service sales, profitability, and customer retention.
• Maintain inventory control for parts and accessories, ensuring availability for service needs.
• Ensure compliance with all safety regulations, dealership policies, and manufacturer standards.

Requirements

• Proven experience in managing an automotive service department or a similar leadership role.
• Strong understanding of automotive repair, diagnostics, and service operations.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in dealership management software and standard office applications.
• A strong focus on customer satisfaction and business development.
• Relevant qualifications in automotive technology or business management are advantageous.

Benefits

• Attractive base salary with performance-based incentives and bonuses.
• Comprehensive health insurance and retirement benefits.
• Company vehicle and fuel allowance.
• Generous annual leave and opportunities for career advancement.
• A stimulating work environment within a well-established automotive group.