Service Advisor

JVR Software; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

JVR Software seeks a Service Advisor in Johannesburg to be the main link between customers and the workshop, delivering excellent service and accurately recording vehicle issues.

You will communicate repairs, prepare quotations and invoices, obtain approvals, manage job cards, and support sales targets while ensuring OHSA compliance and proper workshop workflow.

Qualifications

• Technical background or experience in the motor industry.
• Minimum 2–3 years’ experience in a similar Service Advisor or Customer Service role.
• Experience working on Evolve or an automotive CRM system.
• Valid driver’s license and own reliable vehicle.

Responsibilities

• Act as the primary contact between customers and the workshop.
• Provide excellent customer service and handle queries and complaints professionally.
• Record customer concerns and vehicle issues accurately.
• Communicate repair progress, costs and completion times to customers.
• Open, manage and close job cards accurately.
• Prepare quotations and invoices with accurate costing of labour, parts and consumables.
• Obtain customer approval before proceeding with repairs.
• Liaise with parts suppliers and the Workshop Foreman to ensure efficient workflow.
• Ensure completed vehicles are quality-checked before handover.
• Manage booking reminders and annual service reminders.
• Identify additional service opportunities and potential fleet customers.
• Aim to achieve service sales targets and maintain a 50–80% quote-to-booking conversion rate.
• Ensure compliance with company procedures, MIBCO and OHSA requirements.

Skills

Motor industry experience

Customer service

CRM software

Driver's license

Own vehicle

Tools

Evolve CRM

Job description

• Act as the primary point of contact between customers and the workshop
• Provide excellent customer service and handle customer queries and complaints professionally
• Record customer concerns and vehicle issues accurately
• Communicate repair progress, costs, additional work and completion times to customers
• Open, manage and close job cards accurately
• Prepare quotations and invoices, ensuring accurate costing of labour, parts and consumables
• Obtain customer approval before proceeding with repairs
• Liaise with parts suppliers and the Workshop Foreman to ensure efficient workflow
• Ensure completed vehicles are quality-checked before handover
• Manage booking reminders and annual service reminders
• Identify additional service opportunities and potential fleet customers
• Achieve service sales targets and maintain a quote-to-booking conversion rate of 50–80%
• Ensure compliance with company procedures, MIBCO and OHSA requirements

Qualifications & Experience

• Technical background or experience in the motor industry
• Minimum of 2–3 years’ experience in a similar Service Advisor or Customer Service role.
• Experience working on Evolve or an automotive CRM system
• Valid driver’s license and own reliable vehicle
• Tertiary Qualification would be advantageous