UCC Engineer

Boardroom Appointments; Johannesburg; On-site; ZAR 420,000 - 760,000; Full time

Job summary

Boardroom Appointments is seeking an experienced UCC Solution Specialist to implement and configure unified communications solutions for diverse clients in Johannesburg. You will tailor deployments, integrate SIP trunks and contact centre components, and ensure seamless operation of WebEx, Teams Direct Connect, and call recording systems.

The role requires hands-on expertise with NetAxis APIO, BroadWorks, and telephony devices such as Yealink and Polycom.

Qualifications

• Experience implementing and configuring UCC solutions for clients.
• Proven ability to tailor UCC solutions to customer requirements.
• Hands-on familiarity with SIP trunks, HPBX/MPBX, contact centre products.

Responsibilities

• Implement and configure UCC solutions for various clients.
• Work closely with customers to understand requirements and deliver tailored UCC solutions.
• Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
• Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.
• Configure and maintain Call Recording solutions.
• Utilize NetAxis APIO and BroadWorks platforms effectively.
• Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
• Provide technical support and training to clients on deployed solutions.
• Stay updated with latest industry trends and technologies related to UCC.

Skills

UCC solutions

SIP Trunks

Hunt Lines

HPBX

MPBX

Contact Centre Solutions

WebEx

Operator Connect

MS Teams Direct Connect

Call Recording Solutions

NetAxis APIO

BroadWorks

Yealink phones

Polycom phones

Education

CCNA

Ribbon SBC Certification

BroadWorks Certification

WebEx Technical Certification

Call Cabinet Training

Tools

NetAxis APIO

BroadWorks

Yealink

Polycom phones

Job description

• Proven experience in fulfilling customer orders and implementing UCC solutions and products.
• Specific experience with the following UCC solutions:
  • SIP Trunks
  • Hunt Lines
  • HPBX (Hosted Private Branch Exchange)
  • MPBX (Managed Private Branch Exchange)
  • Contact Centre Solutions
  • WebEx
  • Operator Connect
  • Microsoft Teams (including Direct Connect)
  • Call Recording Solutions
• Technical Proficiency:
  • Experience with NetAxis APIO.
  • Experience with BroadWorks.
  • Familiarity with Yealink and Polycom phones.

Required Certifications

• Networking and Communication Certifications:
  • CCNA (Cisco Certified Network Associate)
  • Ribbon SBC (Session Border Controller) Certification
  • BroadWorks Certification
• UCC Specific Certifications:
  • WebEx Technical Certification
  • Call Cabinet Training

Responsibilities

• Implement and configure UCC solutions for various clients.
• Work closely with customers to understand their requirements and deliver tailored UCC solutions.
• Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
• Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.
• Configure and maintain Call Recording solutions.
• Utilize NetAxis APIO and BroadWorks platforms effectively.
• Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
• Provide technical support and training to clients on deployed solutions.
• Stay updated with the latest industry trends and technologies related to UCC.