Telecom Engineer

Boardroom Appointments; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

Boardroom Appointments seeks a skilled UCC Solutions Engineer in Johannesburg to implement and configure UCC solutions for clients. You will translate customer requirements into tailored SIP, HPBX, MPBX, and contact centre deployments, integrating WebEx, Operator Connect, and MS Teams Direct Connect.

You will work with Ribbon SBC and BroadWorks platforms, configure phones from Yealink and Polycom, provide training and ongoing technical support, and stay current with industry trends to ensure

Qualifications

• Experience implementing and configuring UCC solutions for clients.
• Ability to translate customer requirements into tailored deployments.
• Hands-on experience with SIP trunks, Hunt Lines, HPBX/MPBX and contact centres.
• Proficiency with WebEx, Operator Connect and MS Teams Direct Connect.
• Experience configuring and maintaining call recording solutions.

Responsibilities

• Implement and configure UCC solutions for various clients.
• Work closely with customers to understand requirements and deliver tailored UCC solutions.
• Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
• Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.
• Configure and maintain Call Recording solutions.
• Utilize NetAxis APIO and BroadWorks platforms effectively.
• Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
• Provide technical support and training to clients on deployed solutions.
• Stay updated with the latest industry trends and technologies related to UCC.

Skills

UCC solutions implementation

SIP Trunks experience

Hunt Lines

HPBX/MPBX

Contact Centre Solutions

WebEx

Operator Connect

Microsoft Teams Direct Connect

Call Recording Solutions

Education

Ribbon SBC Certification

BroadWorks Certification

WebEx Technical Certification

Call Cabinet Training

Tools

NetAxis APIO

BroadWorks

Yealink phones

Polycom phones

Job description

• Proven experience in fulfilling customer orders and implementing UCC solutions and products.
• Specific experience with SIP Trunks, Hunt Lines, HPBX, MPBX, Contact Centre Solutions, WebEx, Operator Connect, Microsoft Teams (including Direct Connect), and Call Recording Solutions.

Technical Proficiency:

• Experience with NetAxis APIO and BroadWorks.
• Familiarity with Yealink and Polycom phones.

Required Certifications:

• Ribbon SBC (Session Border Controller) Certification
• BroadWorks Certification
• WebEx Technical Certification
• Call Cabinet Training

Responsibilities:

• Implement and configure UCC solutions for various clients.
• Work closely with customers to understand their requirements and deliver tailored UCC solutions.
• Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
• Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.
• Configure and maintain Call Recording solutions.
• Utilize NetAxis APIO and BroadWorks platforms effectively.
• Ensure seamless operation of Yealink and Polycom phones within the UCC ecosystem.
• Provide technical support and training to clients on deployed solutions.
• Stay updated with the latest industry trends and technologies related to UCC.