Senior Manager - Durban

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A fast-food restaurant in KwaZulu-Natal is seeking an experienced manager to oversee operations. Responsibilities include ensuring quality standards, managing stock control, and leading the team to maximize profitability. Candidates should have a minimum of 3 years in restaurant and fast-food service, strong management and customer service skills, and a capability for problem-solving. This role requires dedication to maintaining high customer satisfaction and compliance with health regulations.

Qualifications

• Minimum 3 years related experience in restaurant and fast-food service.
• Management experience and skills are essential.
• Strong customer service and verbal communication skills required.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards and compliance with procedures.
• Managing staff and motivating them to meet sales targets.

Skills

Restaurant and Fast-Food Service experience

Management skills

Customer service and good verbal communication skills

Problem-solving skills

Organizational skills

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving skills