Senior Store Manager - Bayside CPT

Pedros Chicken; Wes-Kaap; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A popular fast-food restaurant in South Africa seeks an experienced manager to oversee operations, ensure quality standards, and maintain customer service excellence. Key responsibilities include managing stock control, addressing customer complaints, and driving profit targets through staff motivation and effective team management. The ideal candidate has a minimum of 3 years' experience in restaurant and fast-food service, along with strong management and organizational skills.

Qualifications

• Minimum 3 years of restaurant and fast-food service experience.
• Knowledge of GAAP is advantageous.

Responsibilities

• Oversee overall operation of the restaurant/take-away.
• Manage stock control, purchasing, and orders.
• Handle customer complaints to maintain service levels.
• Motivate staff to achieve profitability targets.
• Ensure compliance with health and safety regulations.

Skills

Management skills

Customer service

Organizational skills

Verbal communication skills

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills