Senior Manager Pinetown (W)

Pedros Chicken; Pinetown; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pedros Chicken is opening a brand-new store in Pinetown and seeks a hands-on leader to guide operations, sales, and customer service. You will drive profitability, oversee stock, and ensure SOP compliance while mentoring a growing team.

The role requires 3+ years in restaurant/fast-food service, strong management, and effective communication. Join a dynamic launch environment focused on building a strong store culture from day one.

Qualifications

• Restaurant and fast-food service experience required, minimum 3 years.
• GAAP knowledge is advantageous.
• Strong management and organizational abilities.
• Excellent customer service and verbal communication skills.
• Proven problem-solving capabilities.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and COMPANY'S SOPs are maintained.
• Overseeing and managing stock control, purchasing and orders.
• Dealing with customer complaints and maintaining service levels.
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so.
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward.
• Ensuring compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted at the store.
• Marketing activities – to ensure promotion and incentive programmes are introduced at the store.
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store.
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability.
• Performance evaluation of staff

Skills

Management skills

Organizational skills

Customer service

Verbal communication

Problem-solving

Job description

New Store Opening – Exciting Opportunity
Join our family as we open our brand-new store in Pinetown. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.
DUTIES AND RESPONSIBILITIES:

1. Overseeing overall operation of the restaurant/ take-away
2. Ensuring quality standards of food and COMPANY'S Standard Operating Procedures are maintained
3. Overseeing and managing stock control, purchasing and orders
4. Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
5. Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
6. Managing staff including discipline and work rosters.
7. Work within a team and drive the restaurant/take-away forward
8. Ensuring compliance with health and safety regulations
9. Ensure daily opening and closing procedures are conducted at the store
10. Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
11. Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
12. People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
13. Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
14. Performance evaluation of staff

REQUIREMENTS:

1. Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
2. GAAP experience and knowledge - Advantageous
3. Management skills
4. Organizational skills
5. Customer service and good verbal communication skills
6. Problem-solving s