Senior Spa Operations & Growth Leader

Placements24; Johannesburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Discounted spa services

Professional development opportunities

Job summary

Placements24 is seeking a Senior Spa Manager in Johannesburg to oversee daily operations, elevate client experience, and drive business growth. The role requires a strategic leader with a proven track record in spa leadership, strong management and financial control, and a passion for the beauty and wellness industry.

The successful candidate will manage staff, ensure high service standards, implement innovative treatments, and lead marketing initiatives to attract and retain clients.

Qualifications

• 5+ years of spa management or related leadership experience.
• Experience in staff management, training and development.
• Strong understanding of spa operations, treatments and product knowledge.
• Excellent financial acumen, including budgeting and P&L management.
• Exceptional communication and customer service skills.

Responsibilities

• Develop and implement strategic plans to achieve business objectives and profitability targets.
• Oversee all spa operations, including staff scheduling, inventory control, and financial reporting.
• Ensure exceptional client service delivery and promptly address client feedback or issues.
• Lead, motivate, and train spa therapists and support staff to maintain service standards.
• Manage supplier relationships and negotiate favorable terms for products and equipment.

Skills

Spa management

Staff leadership

P&L management

Customer service

Education

Hospitality Management degree

Job description

Placements24 is seeking a Senior Spa Manager in Johannesburg to oversee daily operations, elevate client experience, and drive business growth. The role requires a strategic leader with a proven track record in spa leadership, strong management and financial control, and a passion for the beauty and wellness industry.

The successful candidate will manage staff, ensure high service standards, implement innovative treatments, and lead marketing initiatives to attract and retain clients.