Senior Spa Manager

Placements24; Sandton; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Highly competitive salary and bonuses

Comprehensive health and wellness

Professional development and industry

Prestigious spa setting

Influence over spa strategy

Job summary

Placements24 in Sandton is seeking a highly motivated Senior Spa Manager to oversee all aspects of operations at a flagship luxury spa. You will lead staff, ensure exceptional guest experiences, and drive revenue while maintaining brand standards.

This role requires a proven track record in spa or hospitality leadership, excellent communication, and a passion for delivering five-star service in a premium environment.

Qualifications

• Minimum 5 years in spa management or senior hospitality/beauty role.
• Proven leadership and team management skills.
• Strong understanding of spa operations, treatments, and financials.

Responsibilities

• Oversee daily spa operations, ensuring high standards of service delivery and client satisfaction.
• Manage, train, and motivate spa staff, including therapists and receptionists.
• Develop and implement marketing strategies to attract and retain clients.
• Manage inventory, ordering, and cost control for spa products and supplies.
• Handle client inquiries, complaints, and feedback professionally and efficiently.
• Ensure compliance with health, safety, and hygiene regulations within the spa.

Skills

Spa operations

Leadership

Staff development

Customer service

Budget management

Marketing

Job description

About the Role

Our client is seeking a highly motivated and experienced Senior Spa Manager to oversee operations at their flagship luxury spa in Sandton . This leadership role involves managing all aspects of spa services, staff, client relations, and financial performance to ensure an exceptional guest experience. You will be responsible for upholding the spa's reputation for excellence, driving revenue, and fostering a positive and productive work environment for the team. This is a critical position for an individual with a proven track record in spa management and a passion for the beauty and wellness industry.

Key Responsibilities

• Oversee daily spa operations, ensuring high standards of service delivery and client satisfaction.
• Manage, train, and motivate spa staff, including therapists and receptionists.
• Develop and implement marketing strategies to attract and retain clients.
• Manage inventory, ordering, and cost control for spa products and supplies.
• Handle client inquiries, complaints, and feedback professionally and efficiently.
• Ensure compliance with health, safety, and hygiene regulations within the spa.

Requirements

• Minimum of 5 years of experience in spa management or a senior role within the hospitality/beauty industry.
• Proven leadership and team management skills.
• Strong understanding of spa operations, treatments, and financial management.
• Excellent communication, interpersonal, and customer service skills.
• A commitment to delivering luxury service and maintaining brand standards in Sandton .

Benefits

• Highly competitive annual salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and industry networking.
• Manage a team in a prestigious and well-regarded spa setting.
• Significant influence over spa strategy and operational improvements.